Brad Baranowski | Page 4

Came in for the overpriced Service B appt and also asked for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for s for the used car manager to look at our car for a potential early lease turn-in/buy back. I asked if it would be possible for a cheaper option for service was available because worse case our lease is only till May 2024. They made every excuse that it would be better to do the Service B and so I said whatever just do it. They said doing it may help if we wanted a potential early lease turn-in/buy back. I left in the car they provided me and went home. I was called about 1:40pm letting me know the car was ready and that they suggest new tires. Hhmmm, seemed questionable as this car has less miles and is driven hardly ever compared to the GLE350 that I turned in early August & that vehicle did NOT need new tires hence more driving done in it. The guy said nothing. So, I went to get my car. I waited outside but no service door opened. So, I parked the car outside the service door, got out & went in to the garage. No one was around. The one guy that did walk through never acknowledged my presence. One of the guys finally walked in and was quick to hand me the bill and tell me to pay up front. I said, ummm what about the appraisal? The guy said “I thought he was coming up” (assuming he meant the used car manager). But no one ever came out. He guided me up to the front desk to pay. I brought out a computer and he said he had to enter it and reprint the bill. It took 10-15 mins; even the office lady looked his way a few times with the look like “where are you/what’s taking so long?” I paid the bill and then asked where the keys were. The guy said they were in the car, since it’s parked in the garage. I got to the car and opened up to get in. The car was a hot mess- no car wash/vacuuming out. I asked why not and he said the car wash is down because of repavement. There are other high end dealerships connected to this one and they “borrow” one from BMW, Audi, Maserati, etc? I once again asked about the appraisal and the guy says, “oh we took pictures and he will email you the appraisal.” Hhmmm…when did this change & why wasn’t I told this the other 3 times I asked? It was a very disappointing service and I felt like they could have cared less I was there! Not happy! More

by E_FREITAG75 Verified Customer Verified Customer

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Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! More

by VERMA.MUNISH.0521 Verified Customer Verified Customer

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Alex was very personable and helpful. He was able to answer any questions I had and if he didn’t have the answer he found someone who could assist. He was able to answer any questions I had and if he didn’t have the answer he found someone who could assist. More

by ASIAMOLEX Verified Customer Verified Customer

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Excellent communication and service. Very friendly and repsonsive. Appreciate all of the calls they made to me Very friendly and repsonsive. Appreciate all of the calls they made to me More

by SCOTT_WELAK Verified Customer Verified Customer

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I had my appointment scheduled with Bard at the service center. He was courteous and respectful of my time. As soon he realized that they are busy and service may take longer he offered me loaner car and a center. He was courteous and respectful of my time. As soon he realized that they are busy and service may take longer he offered me loaner car and ask me he will call once the car is ready. It may take long than expected. He knew that I have my laptop and I am working. The car was ready in next hour or so he called me and later that evening I picked up my car. More

by SARAAMJAD9804 Verified Customer Verified Customer

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Excellent customer service, attentive staff and immaculate facility. Always a smooth process from beginning to end. Definitely recommend! immaculate facility. Always a smooth process from beginning to end. Definitely recommend! More

by JERRETTFERNANDEZ Verified Customer Verified Customer

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Great service from Peter at Mercedes - Very personable with high emotional IQ- He is an asset with high emotional IQ- He is an asset More

by shaibal.mazumdar Verified Customer Verified Customer

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Quick and easy oil change. Clean area to sit with refreshments. Car was washed nicely. Clean area to sit with refreshments. Car was washed nicely. More

by CHRISTYJ1204 Verified Customer Verified Customer

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They provided a quick and professional service and they took great care of my vehicle. took great care of my vehicle. More

by sresset Verified Customer Verified Customer

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We found them to be very helpful, professional, and friendly. The video from the service tech was also a nice touch. friendly. The video from the service tech was also a nice touch. More

by RROSSI3 Verified Customer Verified Customer

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