Brad Larson

I am very disappointed with my recent service experience. I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, bu I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, but immediately after picking up my car I noticed a new popping noise from the suspension — an issue that wasn’t present before. This began a long chain of problems: • The car had to be returned multiple times. • The dealership damaged my brake line during a repair. • The CV axle was also damaged in the process, and instead of being replaced with a Volkswagen OEM part, the dealership installed a budget aftermarket part (NAPA) without informing me. • That part later failed, requiring the foreman to step in and finally replace it with a proper OEM part. • Ultimately, I was without my car for an extended period, relying on loaners, while issues caused by the shop were corrected. While the service advisors communicated politely and the dealership covered the repair costs, the quality of workmanship, lack of proper inspection before releasing the vehicle, and the decision to install non-OEM parts without my knowledge or consent are unacceptable — especially from a Volkswagen dealership. At the end of this process, I expressed my desire to discuss the situation with the General Manager. I was told I would receive a call, but I have yet to hear from them. This lack of follow-through has further eroded my confidence in this dealership’s accountability. I have always brought my vehicle here for service and would prefer to continue doing so, but this experience has caused me to lose confidence in the shop’s standards and oversight. I hope Volkswagen Canada reviews this situation carefully, as customers should be able to trust that their vehicle will be repaired correctly with genuine parts the first time. More

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This is a fantastic dealership that goes out of their way to ensure a smooth experience. to ensure a smooth experience. More

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GP Volkswagen has always treated me fairly and with respect, this includes all departments (sales/service/parts). respect, this includes all departments (sales/service/parts). More

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I only interact with the service department in Grande Prairie as the car was purchased in Edmonton Prairie as the car was purchased in Edmonton More

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Fantastic service department. They found issues that the GM dealer had missed. They were able to get the required parts and have them installed promptly. We are extremely happy wi They found issues that the GM dealer had missed. They were able to get the required parts and have them installed promptly. We are extremely happy with GP VW. Keep up the great work !! More

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The service department has worked very hard at trying to fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is unfortunate that this dealership gets the brunt of the fault that was caused by Volkswagen and their inability to fix my brand new Atlas after a year and a half of driving a defective car. More

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Fantastic service and great atmosphere. Always get quality work done at a fair price and reasonable wait times. Always get quality work done at a fair price and reasonable wait times. More

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Id never had a issue with gp vw . Was always good service . And i keep going back to get my car serviced theyre each oil change Was always good service . And i keep going back to get my car serviced theyre each oil change More

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Fantastic service and friendly staff make this a welcoming environment for the end user. My car is always repaired right the first time and seems to always come out cleaner than it came in! welcoming environment for the end user. My car is always repaired right the first time and seems to always come out cleaner than it came in! More

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Service is great. Took our Atlas in for a recall ,had that done and talked to Brad about what else needed to be done. Got the list and all was done by the end of the d Took our Atlas in for a recall ,had that done and talked to Brad about what else needed to be done. Got the list and all was done by the end of the day. Plus had a courtesy car to drive! More

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