Bradley Kidder | Page 4

Unfortunately, the communication with this dealership needs improvement. I’ve learned a costly lesson on “Your price” verses actual cost. Please before signing anything review your deal on paper. needs improvement. I’ve learned a costly lesson on “Your price” verses actual cost. Please before signing anything review your deal on paper. More

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WOW... when they strive for unprofessionalism, they hit it out of the park. I called asking for a sales associate and was told that she "fled the country". He continued with this BS about the election an it out of the park. I called asking for a sales associate and was told that she "fled the country". He continued with this BS about the election and she had to leave immediately. He thought he was center stage at the discount comedy club for the hard of hearing instead of selling cars at a "reputable dealership". So then I get internet sales manager and explain the "comedy" act of one of their associates and how it was demeaning, irrelevant, and not any way shape or form for sales. He agreed. He was given specific information on which vehicles I was looking for and how to reach me through email. A few hours later I get a call from some "fleet sales" "weasel" person asking what I wanted. Well since you asked, someone with the ability to listen, do their job and come through with something. I said I gave specific descriptions of the vehicles I am looking for to the last guy and he said he was in internet sales. I said I didn't care where he was from, and he was told to contact me via email only. Fleet sales guy (spineless waffle guy) started back peddling. I explained "Chuckles the Ignorant Clown Side Show Act" and was told that he couldn't control others at the dealership. I asked if he was a manager and he said no. I asked to speak to his manger, who was out for the day. Called back and got the receptionist- asked wanted to speak to manager and got put through voice mail. Explained why I was upset and she didn't understand, explained I wanted to speak to live person. She put me through to her bosses voice mail. Weasels manager called back and after saying that he was told I was upset and his sales associate was very upset as well. I explained how the service was there so far and he seemed to understand what was wrong. Ironically he has the information on the truck, color, etc. He said that he needed more information and that is why they called. I explained Weasel said he didn't have anything, yet his boss mentioned the truck, style and color I was looking for. The additional information could have been obtained via email, but I digress. Does anyone there listen? Any one able to do customer service in a professional way. I was wanting two vehicles to begin with, and wanting to add a few more here after the first of the year. But these people got "jokes", a case of the "pass the potato", along with the "I don't know" and of course the most important "It is not my job". How they even seem to work together to get inventory to sell a vehicle to luring in customers is beyond me. I am wondering what Mark Wahlberg would think if he heard these calls (they are recorded). Not a good investment with service like this. Fleet sales manager is to send me information. I hope he gets control of the sales team before it is too late. More

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Service department I leased a 2015 Silverado from Bobby layman and they gave me 4 free oil changes and tire rotation as part of the deal on June 29 I made an appointment I leased a 2015 Silverado from Bobby layman and they gave me 4 free oil changes and tire rotation as part of the deal on June 29 I made an appointment to get my oil changed and tires done. The service righter advised me of a simple call that they would take care of would only take an hour and a half to do 2 hrs into it while waiting they advised me that Their was only one tech I could have waited longer but my time is very important to me so I asked for them to bring my truck to me and I would go elsewhere when he brought my truck up their was a lady in the parking lot who dropped her car off two days ago for an oil change and they had to put her In a rental because they lost her keys More

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