Brady O'Cull

Everyone at Falcone was pleasant, helpful and supportive. It was the 3rd Forester I purchased there., It was the 3rd Forester I purchased there., More

Helpful 0

Report | Print

I always deal with and work with Chase, and he was not there, but the sales team,(Emir) and Mike went above and beyond to take good care of me, this is my 4th car purchased and the team never disappoints! there, but the sales team,(Emir) and Mike went above and beyond to take good care of me, this is my 4th car purchased and the team never disappoints!!! thank you all !!!! More

Helpful 0

Report | Print

This is obviously my favorite dealership in the city. I just leased my second care from them after purchasing 4 previously from them. Even after my favorite people retired I’m still going back getting to I just leased my second care from them after purchasing 4 previously from them. Even after my favorite people retired I’m still going back getting to know and love the new people. This place isn’t even convenient to my home. It’s just a very nice very fair very honest dealership. More

Helpful 0

Report | Print

FSE Dan & techs were able to diagnose my issue and my vehicle was ready for pick up in an outstanding timely manner! Super impressed with the Brady, SM & both writers I encountered. Love Falcone and will vehicle was ready for pick up in an outstanding timely manner! Super impressed with the Brady, SM & both writers I encountered. Love Falcone and will ALWAYS drive from Crawfordsville to have them service my Subaru over a well known Subaru dealership closer to my home! More

Helpful 0

Report | Print

Buyers Beware. They will treat you very well through the sales process, but if you have any issues afterwards they will make it very clear how little they care. I They will treat you very well through the sales process, but if you have any issues afterwards they will make it very clear how little they care. In May we bought a brand new Atlas SEL Premium R-Line. In 6 months since then we have been inundated. First the touch screen often doesn't work. It just says "initializing" and you can't do anything to get it out of that mode. You cannot change the radio station or use navigation. We called them to explain the problem, and they told us a restarting procedure. They said it was a known issue with that vehicle. They did not tell us about that "known issue" when we purchased it. They told us there would eventually be a software patch. There has yet to be. A couple of months into ownership my wife tries to close the sunroof and it will not close all of the way. After messing with it back and forth she eventually gets it to close, and just leaves it closed so she isn't stuck with it open. We decided to just forgo using the sunroof until we go in for our initial service and get it looked at then. Next issue - Two weeks ago the coolant light comes on. I checked the coolant level and it was low. We make an appointment to have the coolant system and the sunroof fixed. They told us there still was no fix for the faulty touchscreen. Falcone calls my wife and informs her that the coolant has been topped off and pressure checked. The sunroof is also fixed. The problem with the sunroof was that the bolts weren't tightened all the way at the factory! On the two hour drive back from the dealership our 8,000 mile car breaks down. It goes into limp mode, and I had to go pick my wife up on the side of the road. Roadside assistance asks us to limp it back to our house where they will pick it up and tow it to another dealer (Kerry), closer to our home. Kerry checks out the car and informs us that a loose spark plug caused the car to go into limp mode. They also told us that they had to fill up the coolant (either Falcone never did it, or it is still broken). At this point I don't feel good about this car at all. I wan to work something fair out with them that leaves both parties happy. I have given them ample opportunity to offer something. I made my first call on 11/10/2022, and talked to Steve, and explained to him everything, and that I wanted out of the car. He told me that would be something that would have to be run by Chase Falcone (the owner's son), but he understood where I was coming from and would push for Chase to offer something to make it right. He said that he would have Chase call me back on Monday 11/14/2022. Chase did not call. I have called multiple times since then to try to work out a resolution, to no avail. I was told that Chase was out sick, every time I called back. Finally Chase called me 11/23/2022. Nine days after I was originally promised a call. The call was pretty quick, as Chase was very arrogant and quick to explain that he had no interest in helping me. He told me that they were not buying cars right now. I asked if they made any exceptions when they have sold a defective car to someone. He said they make no exceptions. He actually recommended that I sell the car to Carmax or Carvana. I was very calm and polite, but told him in a matter of fact type of way, that I was going to have to leave negative revues, that I didn't want to leave. He got very defensive, and told me that, "Threatening him doesn't work." There was no reason for his aggressive arrogant behavior. Again, these guys will treat you fine when you are buying a car. Don't expect them to care at all after the fact. More

Helpful 2

Report | Print

This was my sixth vehicle purchase at Falcone Subaru/Volkswagen and the experience is always pleasant and professional. Alex and Jenny had everything for my Subaru Crosstrek ready to go and an Subaru/Volkswagen and the experience is always pleasant and professional. Alex and Jenny had everything for my Subaru Crosstrek ready to go and answered all my questions and concerns. Great job to everyone and I will always be a loyal customer. Highly recommended! More

Helpful 0

Report | Print

Sales staff was confusing, had four sales people working on the sale. Each had a different story about the car. It all worked out in the end. John the finance person was amazing and on top of his game. This on the sale. Each had a different story about the car. It all worked out in the end. John the finance person was amazing and on top of his game. This is my 3rd Subaru from this dealership. More

Helpful 0

Report | Print

Thank you for being honest about necessary repairs, urgency, and cost. Such a relief to feel like we’re working with a trustworthy business after the regular tomfoolery at Tom Wood. We’ll be making the urgency, and cost. Such a relief to feel like we’re working with a trustworthy business after the regular tomfoolery at Tom Wood. We’ll be making the extra drive to Falcone from now on. More

Helpful 0

Report | Print

I’ve always had a very positive experience when dealing with Falcone Subaru. From the sales team to the service team it’s always been top notch. with Falcone Subaru. From the sales team to the service team it’s always been top notch. More

Helpful 0

Report | Print

Betsy and Falcone Automotive are THE BEST. Always a pleasure to work with them. They make car stuff EASY. Thanks so much to all at Falcone. Justin made the purchase and selection of new Subaru enjoyab pleasure to work with them. They make car stuff EASY. Thanks so much to all at Falcone. Justin made the purchase and selection of new Subaru enjoyable and the service guys are always friendly and helpful. Betsy did a great job reminding me of feature on the car that i had forgot about. More

Helpful 0

Report | Print