Braelynn Merrell
Braelynn Merrell at Mastrovito Hyundai

Braelynn Merrell | Page 41

Service Adviser

Mastrovito Hyundai

5194 Commercial Dr
Yorkville, NY 13495

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4.9
426 Reviews

Dealership Experience

5 yrs, 1 mo

4.9

426 Reviews

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426 Reviews of Braelynn Merrell

February 23, 2023

Dealership Rating
Employee Rating

Fantastic dealership friendly,knowledgeable staff /clean, welcoming ( seasonal decorations, complimentary coffee)show room/ lounge Fast service with detailed description of what was done Helpful ( I needed More

by patyozzo
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luke Kiser, Ali Brown

February 20, 2023

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I'm very happy with the service from Mastrovito Hyundai. They do everything possible to make sure you have a pleasant experience. More

by DIANEWHITTEMORE
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Recommend Dealer
Yes

February 13, 2023

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Very happy with service, dropped the car off the night before and service was completed by 8:30am More

by mrlaek2
Service Price Transparency
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Recommend Dealer
Yes
Feb 13, 2023

Mastrovito Hyundai responded

Thank you for this review! We are happy to hear that you are happy with the service that you received and that everything was completed in a timely manner. Thank you for your business and support. #makeyourmovetomastrovito

January 30, 2023

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Braelynn is always a pleasure to work with anytime I need service done it gets done timely and accurately and always kept fully informed during the process! More

by ksherman0
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Recommend Dealer
Yes

January 26, 2023

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I love how they take care of there people and when it's time for me to get my new car ill be there to get it thank you somuch More

by JOANNJNN33
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Recommend Dealer
Yes

January 21, 2023

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So far they have been good. Need to improve on communication with the customer better More

by slasalle0
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Recommend Dealer
Yes

Other Employees Tagged: Luke Kiser

January 21, 2023

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Braelynn, Luke and Adam were very friendly upon my visit for an oil change. I was done within half hour - very pleased!! More

by NJH530
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luke Kiser

January 20, 2023

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This store was efficent and the staff was friendly. The store itself was clean and well maintained More

by lumberhyper
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luke Kiser, Ali Brown

Jan 20, 2023

Mastrovito Hyundai responded

Hello! Thanks for taking the time to complete this review. We are happy to hear that you received friendly and efficient service at Mastrovito Hyundai. We appreciate your business and support. #makeyourmovetomastrovito

January 20, 2023

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Employee Rating

My experience with Mastrovito Hyundai has been and continues to be more than exceptional! Great team over there, in both the sales and service areas! Job well done! More

by bhansen5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kristian Smith, Gina Mastrovito-Smith, Aldin Mekic, Kristian Mastrovito-Smith , Frank Mastrovito was exceptionally helpful as well!

Jan 20, 2023

Mastrovito Hyundai responded

Hello! Thanks so much for taking the time to complete this review. We are happy to hear that you received exceptional service from the team at Mastrovito Hyundai. We sincerely appreciate your business, support, and kind words. #makeyourmovetomastrovito

January 14, 2023

Dealership Rating
Employee Rating

The issue with the dash screen not coming on when I turn the car on is still happening. Sometimes it comes on and sometimes I have to turn the car off and back on to get the screen to come on. More

by bcharles18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luke Kiser, Ali Brown

Jan 16, 2023

Mastrovito Hyundai responded

Hello, thank you so much for taking the time to speak with me. I look forward to your video so we have a better chance at duplicating the issue for you. As stated, all updates were provided and the issue did not duplicate itself while at the shop. As soon as I receive the video - we will make arrangements to get you back here right away. Thank you so much! Gina

Jan 16, 2023

bcharles18 responded

I spoke to Gina who is going to work with me to fix the issue. I will send the video soon. Thank you.

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