Brandon Emmons | Page 8

Very polite and friendly staff. I arrived about 40 minutes before my scheduled appointment and Brandon took control very quickly he answered all questions I had and had car all detailed all paperwor minutes before my scheduled appointment and Brandon took control very quickly he answered all questions I had and had car all detailed all paperwork signed and I was out the door with my new car about 10 minutes after my scheduled appointment time I was very impressed More

by SCOTTSUVANTO72 Verified Customer Verified Customer

Report | Print

Excellent experience with the professionals working at Westside VW, we would definitely recommend this dealership to our friends and family and we appreciate all of the help we received Westside VW, we would definitely recommend this dealership to our friends and family and we appreciate all of the help we received More

by JEFFWHITEHURST12 Verified Customer Verified Customer

Report | Print

EVERY person was so attentive & kind! We were "wowed" by Brandon, & the rest of the team, when they spent the better part of a day with myself & 2 of our adult kids, as I bought our first We were "wowed" by Brandon, & the rest of the team, when they spent the better part of a day with myself & 2 of our adult kids, as I bought our first "non" Mercedes in over 50 yrs!! Then, when bringing my car in for a "Service Recall" situation, the Service team was also unbelievably attentive, in spite of knowing there would be no money coming in as a result! Thank you Westside. - I have found a "home" for me & a car I love. At 84, this was truly a needed & appreciative experience. :-) More

by JANNHOLM Verified Customer Verified Customer

Report | Print

I'm an RN who works in the ICU and I live 45 minutes I'm an RN who works in the ICU and I live 45 minutes away from the hospital. I need a dependable car to get to and from work, and it is especiall I'm an RN who works in the ICU and I live 45 minutes away from the hospital. I need a dependable car to get to and from work, and it is especially important when I'm on call that I can depend on my vehicle My suggestion to any healthcare worker seeking a dependable car and good customer service is to run fast and far from Luther. I bought a Used Volkswagen Jetta Sportwagen TDI from Brian. He was very helpful and friendly, and I even commented that I would definitely buy my next new car from them. UNFORTUNATELY, it started having problems before it even got home. The car was shaking at 65mph and bogging down while driving a consistent speed. My husband tried calling and emailing Brian the next day, but there was no reply. I eventually talked with someone in the service department because at that point the check engine light had come on. I made an appointment to bring it in and be looked at. My husband finally got in touch with Brian and said we wanted to return the car. However, by the time we talked to an actual person, it was past the five day return policy - about a week after purchase. I have always wanted a Volkswagen wagon, but this car was causing me some concerns. I was completely fine with exchanging the wagon I initially bought and financing a new wagon in order to get a dependable car. Brian assured us they would stand by their car and make us happy. I was two hours into the drive down to pick up the new car when I got a phone call saying they would not take the car back in trade for what I paid or purchase it back. Essentially they sold me a dud car that they lied about inspecting before selling it to me and then refused to make things right. We live three hours away from this dealership and this process of disappoint has taken several days of our time and numerous tanks of gas. More

Report | Print

Brandon was fantastic! He helped my wife & I get in the perfect car for us! Very patient & understanding! Highly recommend for anyone looking for s new car! Thanks Brandon! perfect car for us! Very patient & understanding! Highly recommend for anyone looking for s new car! Thanks Brandon! More

Report | Print

Great selection of used vehicles for us to choose from. Low pressure and pleasant experience Love the certified program and feel confident in our new ride Low pressure and pleasant experience Love the certified program and feel confident in our new ride More

by JOHNSONGH1 Verified Customer Verified Customer

Report | Print