Brandon Hass

On 10/14/2026, I visited Honda Zeigler Kalamazoo to purchase a certified pre-owned Honda Accord. Before my visit, I worked with manager Travis to finalize everything ahead of time. He agreed to remove purchase a certified pre-owned Honda Accord. Before my visit, I worked with manager Travis to finalize everything ahead of time. He agreed to remove a GPS tracker and ceramic coating package I didn’t want, said he would resubmit my financing application for the certified pre-owned Accord (originally submitted for a new Civic), and sent me an updated bill of sale reflecting those changes. My goal was to come in, test drive, and sign. When I arrived around 3:45 PM, Travis had left for the day and another salesperson, Brian, took over. The bill of sale he presented included the add-ons I had already declined. He told me the GPS tracker could not be removed. When I said I would not buy the car with it, he left to speak with a manager for an extended period without giving me any updates. When he returned, he offered to discount the GPS, then informed me that my financing was still approved for a new Honda Civic and had to be resubmitted for the Accord. The new approval came back with a higher APR and higher monthly payment than I was originally quoted. In total I was at the dealership for over three hours, long enough that I left to get food and came back to eat it in their waiting area. When I sat down with the finance manager, Brandon, I said the numbers looked fine but that I was frustrated with the wait, since the delays came from internal miscommunication. He responded that the national average wait at a dealership is 2 hours, said “I’m not exactly sure what you’re looking for here,” and when I said an apology would be a start, told me “I am not apologizing.” I was prepared to make a large cash down payment and left without purchasing. To date, I have not received any response from the business. More

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Very outgoing to satisfy my needs and questions. Easy to work with.. Good selection of cars on site. Brain Sanderson did an excellent job helping me select my new vehicle and explaining all the fea Easy to work with.. Good selection of cars on site. Brain Sanderson did an excellent job helping me select my new vehicle and explaining all the features. More

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I had a wonderful experience with a wonderful company and sales man named Brian Sanderson. He's my new Car guy! sales man named Brian Sanderson. He's my new Car guy! More

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We worked with Travis NeSmith, he was fantastic! We got a great deal for our growing family and are excited for the new upgrade to our 2026 Honda Odyssey! We got a great deal for our growing family and are excited for the new upgrade to our 2026 Honda Odyssey! More

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Bill gave me great service and did everything he promised to do, and on time to do, and on time More

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