Brandon Mathis

Out of town buyer who negotiated truck deal over the phone. When I got to the dealership to view the truck the passenger air bag was lit up. Dealership fixed the issue and then shipped the truck to my h phone. When I got to the dealership to view the truck the passenger air bag was lit up. Dealership fixed the issue and then shipped the truck to my home. While the airbag light should have been caught before I arrived Mt View did everything they could to make me a happy customer. More

by stevendodum Verified Customer Verified Customer

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I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being detailed. and no gas, and no temp tag. I waited over 45 minutes for my car. I had driven 90 minutes to get there.... so the walk around explanation was non-existent. The 2 yr FORD maintenance warranty that the sales associate, and finance person promised was not even valid for this model. They had to comp me that warranty because sales and finance did not know the details. I sent a detailed email of issues to Mike Thornton, General Manager soon after my poor delivery, and he has never returned my communication. I have never heard back from the sales associate, Mike Cates. It has been over two weeks now...There is ZERO follow-up from Mtn. View Ford. I would NOT RECOMMEND purchasing a car from them. Find another FORD dealer that wants to earn and keep your business. More

by TIM.PANGONAS Verified Customer Verified Customer

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Is a good dealership to come to and get good deals and wasn’t hard or long to do the paper work. Very nice people. wasn’t hard or long to do the paper work. Very nice people. More

by A99DAVIS Verified Customer Verified Customer

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Everyone was patient and easy to work with. The experience was very enjoyable. Great customer service The experience was very enjoyable. Great customer service More

by CAROLE.DELGADO2021 Verified Customer Verified Customer

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Staff has gone over and above expected service level. I will refer anyone I know needing a Ford to this dealership. I will refer anyone I know needing a Ford to this dealership. More

by BIGRIGM1979 Verified Customer Verified Customer

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Great service, they went above and beyond to make sure everything went as smooth as possible. Very knowledgeable and professional staff. everything went as smooth as possible. Very knowledgeable and professional staff. More

by JOSHRIMAS00 Verified Customer Verified Customer

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Great personalities in Austin and Saun Emory! Fantastic fellas, they are valuabledefinitely assets to any company! Fantastic fellas, they are valuabledefinitely assets to any company! More

by RBRAKEBILL Verified Customer Verified Customer

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Second Ford F150 purchases from Mountain View and Chris Yancey. Very good experience throughout the entire process. Yancey. Very good experience throughout the entire process. More

by SUTTONCRG Verified Customer Verified Customer

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Great deal, courteous sales reps, would highly recommend purchasing from this dealer. Made my buying experience easy. purchasing from this dealer. Made my buying experience easy. More

by ERICANCRAWFORD Verified Customer Verified Customer

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They had no desire to to care about the problem I have with the jeep I bought that started the day I got it home. I bought it online and signed all paperwork online in good faith that I was getting a good with the jeep I bought that started the day I got it home. I bought it online and signed all paperwork online in good faith that I was getting a good vehicle. Only for it to start rattling in the motor when it would crank it.yes I know it’s used but on the same day I bought it if would of know it had a problem I would’ve not bought it. I live 100 miles away from there I would have just got something in my home town.I traded my truck that they were fixing in on it. Only reason my truck was there is because it broke down on me driving thur Chattanooga.but back to the jeep it was like they were in a rush for me to get it and get out of there with it. They showed no concern that I had a problem with it. Let me tell you woody Anderson in Huntsville is great my wife bought a used car there and it had a couple of issues they came to up picked it up fixed the problems and delivered it back that’s service there Mountain View for could care less all they care about it making that sell More

by ALANHUDSON1973 Verified Customer Verified Customer

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