Brandon Napier

Brandon Napier is an outstanding service advisor Not able on this site to rate dealer which is very good on this site to rate dealer which is very good More

by Alstampa Verified Customer Verified Customer

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I was pleasantly surprised by the staff professionalism and desire to work with me to get my car fixed. and desire to work with me to get my car fixed. More

by sunsibe Verified Customer Verified Customer

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Communication was disjointed and incomplete. Issues only partially resolved, fixed one of two windows which were both repeatedly addressed. "Attempted" to fix head unit AMD just reported that it Issues only partially resolved, fixed one of two windows which were both repeatedly addressed. "Attempted" to fix head unit AMD just reported that it needed replacement. I'm requested they follow up with corporate about the head unit defects and inquire about potential recall or good will replacement. No follow-up after contact with corporate on service campaign eligibility for head unit replacement. Outrageously over priced tps installation charged to my wife and received when I spoke to them. Added fees for paying with credit card. All on all an unsatisfactory visit with poor service for an extraordinary price. More

by TYEDYEPAUL Verified Customer Verified Customer

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I met with Ben to consider trading in my Wilderness Forester that I bought from the same dealer in 2025. Due to unforeseen circumstances I needed to trade it in to get a lower monthly payment as well a Forester that I bought from the same dealer in 2025. Due to unforeseen circumstances I needed to trade it in to get a lower monthly payment as well as still continuing to drive a Subaru particularly a forester. In the end between the management and financial they did have an older vehicle that fit that availability. Interestingly - it does have bells and whistles I had not seen when checking it out. Probably per the year vs the one I traded in it was at the top of the line for thr vehicle at that time So far - enjoying my new but old vehicle as well as paying a lower monthly payment for it. Overall- working staff were friendly though with many changes of faces then last time I was in for service. As for Ben he was personable, very knowledgeable of the cars, a good driver and is still learning the process of what the salesman position entails and willing to learn it! More

by lynanne.lawhead Verified Customer Verified Customer

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Brandon was exceptionally helpful It is my wife's car BTW This was a routine checkup This was a routine checkup More

by Alstampa Verified Customer Verified Customer

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From the minute you walk in you get the a 5 star welcome and service. From the seating area created for comfort and staff keeping you updated on progress on your service to even washing your car that is wh and service. From the seating area created for comfort and staff keeping you updated on progress on your service to even washing your car that is why we buy our cars from Subaru on North Tampa. More

by MULLBIRD2 Verified Customer Verified Customer

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Brandon was pleasant professional and transparent with the estimated cost of servicing my Subaru . I like that the technician sends me a video of the service. the estimated cost of servicing my Subaru . I like that the technician sends me a video of the service. More

by civijk Verified Customer Verified Customer

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Technician installed new radiator and new hoses. In the process bolts were snapped off due to rust I'm assuming. Technician did not advise of damage and the radiator was basically floating in place. In the process bolts were snapped off due to rust I'm assuming. Technician did not advise of damage and the radiator was basically floating in place. Luckily I checked the work and located the unsecured brackets before they fell off. Requested to be reimbursed the labor charge with nothing. More

by DNA4HOME Verified Customer Verified Customer

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I have now had a good number of experiences at Subaru of North Tampa with Brandon Napier, and they have all been great experiences! I highly recommend Brandon and the service department for all your mainten North Tampa with Brandon Napier, and they have all been great experiences! I highly recommend Brandon and the service department for all your maintenance needs. More

by KimE Verified Customer Verified Customer

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Very pleasant experience. Service completed in a timely manner. Good experience all around. Will recommend. Service completed in a timely manner. Good experience all around. Will recommend. More

by m.jeancotner Verified Customer Verified Customer

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