Based on this visit, I would not recommend.
I had to chase my Advisor to get status updates and define problem, only to learn the he knew what was wrong but parts were not available to make rep
I had to chase my Advisor to get status updates and define problem, only to learn the he knew what was wrong but parts were not available to make repairs. I was required to authorize non-GM parts for repair. Brandon told me the parts came with a lifetime warranty although there was no documentation as to the warranty in the paperwork provided. I emailed Brandon regarding the lifetime warranty and have still not heard from him regarding.
More
by KEN@ABLEMECH.COM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon Roehl
Aug 06, 2026 -
Tom Clark Auto Park responded
Thank you for sharing your experience with us, Ken. We appreciate your feedback and understand your concerns regarding communication and the parts used for repairs. It’s important to us that our customers feel informed and valued during their visits to Tom Clark Auto Park.
We encourage you to reach out directly to us so we can discuss your concerns about the lifetime warranty and ensure you receive the information you need. Thank you for your understanding, and we hope to provide you with a positive experience moving forward.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Dealership was highly efficient, extremely courteous, and
very pleasant to deal with. I would definitely recommend them to others.
very pleasant to deal with. I would definitely recommend them to others.
More
by Storm1448
Service Price Transparency
Aug 04, 2026 -
Tom Clark Auto Park responded
Your comments are greatly appreciated! We truly appreciate your positive feedback about your experience at Tom Clark Chevrolet. It's wonderful to hear that you found our team efficient and courteous. We look forward to serving you again and hope you share your experience with others. Safe travels!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Took my 23 Silverado in for a mechanical issue, met my
service advisor Brandon who was polite and friendly. The issue was diagnosed fairly quickly and Brandon was successful in getting the repairs covered
service advisor Brandon who was polite and friendly. The issue was diagnosed fairly quickly and Brandon was successful in getting the repairs covered under my extended warranty. Unfortunately, as is all too common nowadays, my parts were back ordered. My truck remained in the shop for a month. Communication was average during my wait and I did request a loaner vehicle but one never came and there was no follow up with me on the status of that request. Overall my experience was positive and had communication been a little better or some resolution to my month long lack of transportation been had it would have easily been a 5 star rating.
More
by pbocconcelli
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Tom Clark Auto Park responded
Thank you for your feedback! We appreciate you taking the time to share your experience regarding your 2023 Chevrolet Silverado. It’s great to hear that Brandon was able to assist you and get your repairs covered under your extended warranty. We understand your concerns about the communication and the loaner vehicle during the extended wait. Your input is valued and will help improve communication for future customers. If you have any further concerns or suggestions, please feel free to reach out to Tom Clark Auto Park. Looking forward to providing you with a better experience next time.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
This dealership has always done me right.
They don’t upsell or over charge or invent things that are wrong just to fix them. They fix what’s wrong or change the oil and know that you’ll be ba
They don’t upsell or over charge or invent things that are wrong just to fix them. They fix what’s wrong or change the oil and know that you’ll be back for the next bit of maintenance. Samantha was the best but when she went to sales, and we got Brandon we were very happy with his service.
More
by heatherrrrr
Service Price Transparency
Other Employees Tagged:
Samantha Oliphant
Jul 30, 2026 -
Tom Clark Auto Park responded
Thank you for your wonderful review, Heather! I truly appreciate your kind words about our work at Tom Clark Chevrolet. It's great to hear that you've consistently had a positive experience with us and that both Samantha and Brandon provided you with exceptional service. We look forward to seeing you again for your next maintenance visit!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Still waiting on my extended warranty return and gap
return on car purchase that was financed some where else
return on car purchase that was financed some where else
More
by donwanabilene
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan olivares
Jul 27, 2026 -
Tom Clark Auto Park responded
Thank you for your feedback! We appreciate you bringing your concerns to our attention regarding the extended warranty and gap return on your financed vehicle. We understand how important these matters are and want to ensure they are handled promptly. Please reach out to us directly at Tom Clark Chevrolet so we can assist you further. Your satisfaction is important to us!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Clean, courteous, and professional.
I had my car in for a recall situation, and when they found out that it was gonna take longer than planned, they offered me a ride, which I took back
I had my car in for a recall situation, and when they found out that it was gonna take longer than planned, they offered me a ride, which I took back to my home. They also offered to come pick me up when my car was finished, but I already had a ride. Great service.
More
by Buzz Sawyer
Service Price Transparency
Jul 25, 2026 -
Tom Clark Auto Park responded
Thank you, Buzz! We're glad you had a positive experience at Tom Clark Chevrolet during your recall service. We strive to provide clean, courteous, and professional assistance, and it's great to know our team could accommodate you with a ride. We appreciate your feedback and look forward to serving you again!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Great service and customer friendly- Brandon was very
helpful and informative ,
Regarding my service needs and scheduling the required service.
helpful and informative ,
Regarding my service needs and scheduling the required service.
More
by danheird
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Tom Clark Auto Park responded
Thank you for your wonderful review, Dan! I’m thrilled to hear that you had a great experience at Tom Clark Chevrolet. It's fantastic to know that Brandon was helpful and informative regarding your service needs. I appreciate your kind words, and we look forward to assisting you again in the future!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
They are great with sales and I only take my care to the
dealership for work.
dealership for work.
More
by Gablet
Service Price Transparency
Jul 21, 2026 -
Tom Clark Auto Park responded
Delighted to receive such a positive review! We're glad to hear that you have had a great experience with our sales team and that you trust Tom Clark Chevrolet for your vehicle's maintenance. We look forward to seeing you again next time!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Every time I've been here they have fantastic in
friendliness and communication. Will always return
friendliness and communication. Will always return
More
by Yabbadabba209
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Tom Clark Auto Park responded
Thank you for your kind words! We are thrilled to hear that you’ve consistently experienced fantastic friendliness and communication during your visits. We look forward to welcoming you back again soon!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
First time here under the new management.
Friendly service and reasonably fast. Liked the video of the vehicle inspection.
Friendly service and reasonably fast. Liked the video of the vehicle inspection.
More
by PAUL@SACHS-ASSOCIATES.COM
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2026 -
Tom Clark Auto Park responded
Thank you for your wonderful review, Paul! We are thrilled to hear that you had a positive experience at Tom Clark Auto Park under our new management. It's great to know that you appreciated our friendly service and the vehicle inspection video. We look forward to seeing you again soon!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Dealer Reviews
Cars for Sale
Dealer Log In
