Brandon Stone

Subject: Customer Warning Regarding My Experience with Don Davis Dealership in Arlington, TX To my fellow veterans, friends, family, and the general public, I want to share my recent experience with Don Davis Dealership in Arlington, TX To my fellow veterans, friends, family, and the general public, I want to share my recent experience with Don Davis Dealership in Arlington, Texas, so others can make an informed decision before purchasing a vehicle there. After many years of buying cars, this has been the most disappointing and frustrating experience I have ever encountered. At the beginning of the sales process, the staff—including salesman Brandon Stone, and Sales Manager Kelsey Gram, —were friendly, professional, and eager to earn my business. Unfortunately, that level of customer service ended once the sale was completed. The day after purchasing my 2025 Volkswagen, I took the vehicle to a Volkswagen service department for a routine inspection. During that visit, I was informed that the vehicle had significant alignment issues. I immediately contacted Don Davis to address the problem. Although they were initially reluctant, they eventually agreed to inspect the vehicle. After keeping the car, I was told there was nothing wrong and that they had rotated the tires. Because I remained concerned, I took the vehicle to my trusted independent repair shop for another inspection. The vehicle failed the alignment test again. I presented both alignment reports—from the Volkswagen service department and my independent mechanic—to Don Davis, demonstrating that the vehicle still had alignment issues despite their inspection the previous day. Rather than addressing my concerns professionally, I felt that my legitimate safety concerns were dismissed. Instead of working toward a reasonable resolution, I was made to feel as though my concerns were being treated as an inconvenience. Ultimately, I decided to return the vehicle. To make matters worse, I was informed by salesman Brandon Stone and General Manager Tunde Ogundele that no shuttle service was available to take me home, leaving me to pay $45 out of pocket for a Lyft ride. I invested $2,000 as a down payment and committed to financing more than $22,000 for a vehicle that, based on two independent inspections, had unresolved alignment issues that raised concerns about its safety. In my experience, customer safety and satisfaction took a back seat to completing the sale. Based on my personal experience, I cannot recommend Don Davis Dealership in Arlington, Texas, to anyone. I especially encourage my fellow veterans, friends, and family to carefully consider this experience before choosing to do business there. I also intend to file formal complaints with the Better Business Bureau and any other appropriate consumer protection agencies so that my experience is documented. My hope is that by sharing my experience, others will be better informed before making such a significant financial investment. More

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Do not buy a car here. They have hidden fees and will leave you waiting while they deal with 3 other customers at the same time. They chased us out the door after we discov They have hidden fees and will leave you waiting while they deal with 3 other customers at the same time. They chased us out the door after we discovered the hidden fees. More

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Brandon was very knowledgeable and extremely intelligent and really worked hard for us. Loved working with him and really worked hard for us. Loved working with him More

by jwatts_72 Verified Customer Verified Customer

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My expectations might be a little high because I didn't feel like a valued customer at all. When we arrived at the Used Car Department, I was offered a bottle of water which was warm, mind you it was warm feel like a valued customer at all. When we arrived at the Used Car Department, I was offered a bottle of water which was warm, mind you it was warm outside as well. I did in fact buy a 2024 car from this dealership. When I left, halfway down the service road the gas light comes on, so yeah, it was on EMPTY. Would have been nice to drive around a bit in my new car before having to stop for gas, maybe they save the great experiences with car buying for the people that buy the brand new cars. More

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Keith and Quincy made this happen for me… I am blessed and Thankful! Best, Riley and Thankful! Best, Riley More

by mismalone857 Verified Customer Verified Customer

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They sold me a car with the wrong documents and mileage on it its xxxx on it its xxxx More

by lamardolls82 Verified Customer Verified Customer

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It was wonderful for the first time. I walked in. Everybody was awesome, very nice and polite.I enjoyed every moment.I was in there, and I will recommend y'all to anyone I walked in. Everybody was awesome, very nice and polite.I enjoyed every moment.I was in there, and I will recommend y'all to anyone More

by fudiekennedy Verified Customer Verified Customer

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The whole experience was great! Everything was explained thoroughly throughout the whole buying experience. I'll recommend this dealership to anyone. Everything was explained thoroughly throughout the whole buying experience. I'll recommend this dealership to anyone. More

by ronnie.nicks34 Verified Customer Verified Customer

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We got a great car at a great price with exceptional service and care. Mr. Stone was the best! service and care. Mr. Stone was the best! More

by jncnfamily4 Verified Customer Verified Customer

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Was an was ease dealing with our salesman Brandon , he made the process go real smooth. made the process go real smooth. More

by itguy5845 Verified Customer Verified Customer

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