Breanna Craig
Breanna Craig at Transwest Ford

Breanna Craig

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.6
75 Reviews
4.6

75 Reviews

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75 Reviews of Breanna Craig

August 03, 2025

Dealership Rating
Employee Rating

Had an appointment but vehicle wasn't seen for two days. Bad service, charged restocking fee for a part not installed due to transport delay. I had to have the vehicle by Thursday which I mentioned when t More

by doreangi6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Aug 04, 2025

Transwest Ford responded

Hello We are sorry to hear that this happened. We strive for customer service and would like to visit with you about this. If you could please call and ask for Randy Bennett, he is the Service Manage to try to figure this situation out.

July 26, 2025

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Employee Rating

Always positive. Helpful and great listeners. I'm always welcomed, sometimes they know who I am by sight. That's nice because I don't feel I go there very often and i More

by Tmcanelly
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Aug 04, 2025

Transwest Ford responded

Thank you so much for the sincere review, Timcanelly. We strive to provide great service and lasting relationships. We appreciate your continued loyalty. Transwest Ford

July 23, 2025

Dealership Rating
Employee Rating

I was pleased with my only vehicle, wish I had on Friday the day it went in,I was glad to have it on monday,everyone was nice More

by bollincody
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Aug 04, 2025

Transwest Ford responded

Thanks for the high 5, bollincody. We strive to offer quick and efficient service. We appreciate your business and look forward to working with you again! Transwest Ford

July 22, 2025

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Making appointment was easy. Dropped car off Wednesday and didn't get back until Saturday. Was told there was staffing issue. Need to communicate a little better when keeping veh More

by PJBROWN1015
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Aug 05, 2025

Transwest Ford responded

Thank you for your feedback, pjbrown1015. We appreciate you bringing the situation to our attention. You are correct. We offer car washes to our customers when they come in for service. We would like to make it up to you. Please reach out to our service manager so we can get your vehicle washed at your convenience. Randy Bennett | Service Manager | Transwest Ford Office: 308-310-2808 | Email: randy.bennett@transwest.com

July 16, 2025

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Employee Rating

They where really friendly and easy to work with went above and beyond to help me out More

by Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Transwest Ford responded

Thanks for the compliments, Jr! We want you to make your service experience as comfortable as we can and get you back out on the road! Thank you for your business. Transwest Ford

July 06, 2025

Dealership Rating
Employee Rating

Excellent timely service. This dealership has been very good in service from ordering parts to having service/warranty work done. Breanna as my service provider is professiona More

by Mr J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2025

Transwest Ford responded

Mr J, thank you so much for taking the time to spread the word about our great team! Wow, I think you worked with our whole team. We will pass on the compliments for Al, Drew, Brian, Nathan, Breanna, Daniel, Randy, Carlin, Savannah, and Jordan. What a team effort! We're so glad we could help you out. We appreciate your business and look forward to working with you in the future! Sincerely, The Transwest Team

June 27, 2025

Dealership Rating
Employee Rating

People there are nice and try to take care of you Been going there for a long time More

by Patronetree
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Jul 03, 2025

Transwest Ford responded

They are the best, Patroneree, we couldn't agree more! Thanks for saying so! We appreciate you! Transwest Ford

June 09, 2025

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Employee Rating

Transwest Ford was great to work with! Breanna was great as usual. Will use this dealer again. More

by goodertrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Allen, Daniel Ramirez

Jun 11, 2025

Transwest Ford responded

Wow, thank you for sharing your kind words, goodertrucking. We think Breanna is a tremendous asset to our team. It means so much to hear your personal experience. We will share your compliments with her for her stellar efforts. Thank you for your business. Transwest Ford

June 08, 2025

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Employee Rating

Very helpful staff. Thanks for helping to sync my phone, for the guy who caught the faulty seal on the oil filter and fixed it. I appreciate it! More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert MacDonald, Randy Bennett

Jun 11, 2025

Transwest Ford responded

Thanks for the great review, Tammy! We appreciate the endorsement. We do have some of the best all-around mechanics around. Looking forward to working with you again! Safe Travels, The Transwest Team

May 29, 2025

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Employee Rating

Breanna and this dealership worked us into their schedule for oil change service as we traveled through Scottsbluff. Very accommodating! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Transwest Ford responded

Thanks for the compliments, John. We're glad we can be there for you to assist you with your preventative maintenance and get you back on the road quickly. We appreciate your business and endorsement. Transwest Ford

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