Brenda Rosas

Every staff member that I came in contact with very welcoming, pleasant, and knowledgeable. They listened to my wants and needs and helped me reach that goal! I am so thankful for my new to me car. I w welcoming, pleasant, and knowledgeable. They listened to my wants and needs and helped me reach that goal! I am so thankful for my new to me car. I will recommend Grand Prairie Ford with EVERYONE!! More

by Klane365 Verified Customer Verified Customer

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All right Best car buying experience ice had in a while Erick was excellent and Braylon was awesome also Erick was excellent and Braylon was awesome also More

by KEN@SUPERIOR-EXPO.COM Verified Customer Verified Customer

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So helpful, and great at what she does. Made my truck purchase process so easy for me. Made my truck purchase process so easy for me. More

by jessica.rebollar143 Verified Customer Verified Customer

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All staff went above and beyond. Thoroughly impressed. Overall experience has far surpassed all expectations. Thoroughly impressed. Overall experience has far surpassed all expectations. More

by DAVID.L.FROST Verified Customer Verified Customer

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Tried getting in contact through phone and email, but no response. Was given a key fob with no key inside, just wanted to know if they had a copy. When I call I'm told they're busy, or they forward me to a response. Was given a key fob with no key inside, just wanted to know if they had a copy. When I call I'm told they're busy, or they forward me to a busy line. More

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My experience was great. Brenda had a lot of patience with me. Process was great Brenda had a lot of patience with me. Process was great More

by genevap7980 Verified Customer Verified Customer

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I came to Grand Prairie Ford looking for a specific vehicle that sold 30 minutes before I arrived. Brenda and I discussed price limits, wants and needs from a vehicle. Brenda explained the process of f vehicle that sold 30 minutes before I arrived. Brenda and I discussed price limits, wants and needs from a vehicle. Brenda explained the process of financing thoroughly and helped me get into a better vehicle than I was expecting. I am very pleased with Brenda's efforts, professionalism, and dedication to helping customers. Chad in Finance helped discuss coverage options to protect the vehicle in the unforeseen event of a minor tear, scratches, dings and wrecks. I am very grateful to have met Brenda and Chad, and done business with the Grand Prairie Ford Family. More

by DELEONCIPRIANO84 Verified Customer Verified Customer

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Direct, transparent, and reasonable The salesperson was direct and didn't try to push other vehicles on me. I knew what I wanted and she helped get me there. The finance team was transparent with what they direct and didn't try to push other vehicles on me. I knew what I wanted and she helped get me there. The finance team was transparent with what they were selling me overall working with my budget for the best payment option. Overall it was a reasonable deal and I enjoyed my experience More

by Martini.raven Verified Customer Verified Customer

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Buying a vehicle online requires trust, honesty, and transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, p transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, poor communication, and disregard for customer satisfaction. When the vehicle arrived, the windshield had two large cracks that had already started running, forcing me to replace it immediately at my own expense. The transport company provided photographic proof that the damage existed before the vehicle ever left the dealership, yet no one disclosed this prior to the sale or took responsibility afterward. That kind of deception is unacceptable. Even though I have a credit score over 800, the dealership refused to allow me to arrange my own financing. Instead, they insisted I use their financing company and locked me into a rate that was far higher than what my own bank offered. It was clear this was done for their financial gain, not my benefit. They were also relentless in trying to upsell me on products I did not need, including extended warranties and add-ons that I had clearly stated I was not interested in. This aggressive sales approach only reinforced my impression that their focus was profit, not the customer. Upon delivery, I also discovered that while two of the tires were new, the other two were old and worn — another important detail that was never disclosed. Overall, my experience with this dealership has been extremely disappointing. The lack of honesty, transparency, and professionalism made what should have been an exciting purchase incredibly stressful. I would strongly advise others to proceed with extreme caution when dealing with this dealership. Trust and integrity should come standard with any sale — this business failed on both counts. More

by CARRIE15 Verified Customer Verified Customer

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Brenda was very helpful. I thought she was honest and direct. Her follow-up was very good. I thought she was honest and direct. Her follow-up was very good. More

by aeinbeck Verified Customer Verified Customer

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