Brenda Rosas

My experience was great. Brenda had a lot of patience with me. Process was great Brenda had a lot of patience with me. Process was great More

by genevap7980 Verified Customer Verified Customer

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I came to Grand Prairie Ford looking for a specific vehicle that sold 30 minutes before I arrived. Brenda and I discussed price limits, wants and needs from a vehicle. Brenda explained the process of f vehicle that sold 30 minutes before I arrived. Brenda and I discussed price limits, wants and needs from a vehicle. Brenda explained the process of financing thoroughly and helped me get into a better vehicle than I was expecting. I am very pleased with Brenda's efforts, professionalism, and dedication to helping customers. Chad in Finance helped discuss coverage options to protect the vehicle in the unforeseen event of a minor tear, scratches, dings and wrecks. I am very grateful to have met Brenda and Chad, and done business with the Grand Prairie Ford Family. More

by DELEONCIPRIANO84 Verified Customer Verified Customer

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Direct, transparent, and reasonable The salesperson was direct and didn't try to push other vehicles on me. I knew what I wanted and she helped get me there. The finance team was transparent with what they direct and didn't try to push other vehicles on me. I knew what I wanted and she helped get me there. The finance team was transparent with what they were selling me overall working with my budget for the best payment option. Overall it was a reasonable deal and I enjoyed my experience More

by Martini.raven Verified Customer Verified Customer

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Buying a vehicle online requires trust, honesty, and transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, p transparency from the dealership. Unfortunately, that was not my experience. From start to finish, this process revealed a clear lack of integrity, poor communication, and disregard for customer satisfaction. When the vehicle arrived, the windshield had two large cracks that had already started running, forcing me to replace it immediately at my own expense. The transport company provided photographic proof that the damage existed before the vehicle ever left the dealership, yet no one disclosed this prior to the sale or took responsibility afterward. That kind of deception is unacceptable. Even though I have a credit score over 800, the dealership refused to allow me to arrange my own financing. Instead, they insisted I use their financing company and locked me into a rate that was far higher than what my own bank offered. It was clear this was done for their financial gain, not my benefit. They were also relentless in trying to upsell me on products I did not need, including extended warranties and add-ons that I had clearly stated I was not interested in. This aggressive sales approach only reinforced my impression that their focus was profit, not the customer. Upon delivery, I also discovered that while two of the tires were new, the other two were old and worn — another important detail that was never disclosed. Overall, my experience with this dealership has been extremely disappointing. The lack of honesty, transparency, and professionalism made what should have been an exciting purchase incredibly stressful. I would strongly advise others to proceed with extreme caution when dealing with this dealership. Trust and integrity should come standard with any sale — this business failed on both counts. More

by CARRIE15 Verified Customer Verified Customer

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Brenda was very helpful. I thought she was honest and direct. Her follow-up was very good. I thought she was honest and direct. Her follow-up was very good. More

by aeinbeck Verified Customer Verified Customer

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Brenda and Alejandro were awesome. Took care of us in the best way possible. The gentleman who put the plates on my truck was awesome as well. Great experience overall. Took care of us in the best way possible. The gentleman who put the plates on my truck was awesome as well. Great experience overall. More

by woodhouse524 Verified Customer Verified Customer

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I greatly appreciate the outstanding support from everyone at Grand Prairie Ford during the purchase of my new F-250 — especially Brenda Rosas. The entire team was friendly, professional, and attenti everyone at Grand Prairie Ford during the purchase of my new F-250 — especially Brenda Rosas. The entire team was friendly, professional, and attentive to my needs throughout the process. The vehicle has exceeded my expectations in every respect. I’m truly grateful to have found Grand Prairie Ford. Thank you for a smooth and enjoyable experience! More

by Tim Verified Customer Verified Customer

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Brenda was attentive and thorough. Highly recommend her and Grand Prairie Ford. Everyone was very nice and helpful. Highly recommend her and Grand Prairie Ford. Everyone was very nice and helpful. More

by JENGRISH1586 Verified Customer Verified Customer

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Great experience from Brenda and Jon. Superstars in the car business. I will be referring many customers Superstars in the car business. I will be referring many customers More

by Wow Verified Customer Verified Customer

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We waited around a little longer in financing and paperwork .. felt like we're forgotten at times .. but we love the vechicle paperwork .. felt like we're forgotten at times .. but we love the vechicle More

by JN4332001 Verified Customer Verified Customer

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