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Brenda Rosas
182 Reviews
My Role here at the dealership is to make sure "CUSTOMER SERVICE" is always provided!! I have worked here for 2 years. I'm from Brownsville TX. My personal motto is "We gonna make it happen" you will drive away on your new or pre-owned vehicle. I will also get you in and out of the dealership most of the times in less than 2 hours! 972-352-8000 or 817-709-6862
Read moreDealership Experience
7 yrs, 4 mos
Industry Experience
21 yrs
Languages Spoken
English
Spanish
182 Reviews
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182 Reviews of Brenda Rosas
Verified Customer
January 17, 2026
Sales was fine, but the finance experience was not. The finance representative misled us by saying one thing verbally and presenting different information in writing. I trusted what was said verbally, The finance representative misled us by saying one thing verbally and presenting different information in writing. I trusted what was said verbally, which I now realize was a mistake. For example, he told me verbally that my interest rate was 6.99%. I specifically remember expressing surprise that it wasn’t lower. In reality, he knew the interest rate was lower at 5.25%. To compensate for the lower rate, he added additional charges. Because I believed the interest rate was 6.99%, the numbers appeared to make sense to me. He calculated the payments accordingly, which allowed him and the dealership to make additional money by adding a service contract (mechanical protection plan). When I signed, the monthly payment seemed reasonable based on what I had been told. However, the actual interest rate was 5.25%, and he added several thousand dollars—primarily from the mechanical protection plan—to increase the overall cost. I did the math and even though the interest rate is lower I am paying more overall because of everything that was added. More
by Lyssa
Other Employees Tagged: Faisel Hossain- I was deceived I would give the 1 star
December 21, 2025
Everything was quick and professional. Will be buying more vehicles in the futures and will be recommending friends and family Will be buying more vehicles in the futures and will be recommending friends and family More
by tchihuahua1
Other Employees Tagged: Braylon Boudreaux
December 18, 2025
I worked with Brenda from the moment I first called by phone through my in-person visit, test-drive, negotiations all the way to purchase. She was a fair, no-nonsense, experienced saleswoman and I would w phone through my in-person visit, test-drive, negotiations all the way to purchase. She was a fair, no-nonsense, experienced saleswoman and I would work with her again or recommend her in a heartbeat. As a female buying a car for myself, Brenda put me right as ease, and we had no-hassle, no-pressure conversations that appealed to my logic and reason. I’ve never enjoyed, and in fact have always dreaded, car shopping, but yesterday’s experience redefined that for me. More
by ESHELL
Other Employees Tagged: My title guy was really great. Chad?
December 08, 2025
Every staff member that I came in contact with very welcoming, pleasant, and knowledgeable. They listened to my wants and needs and helped me reach that goal! I am so thankful for my new to me car. I w welcoming, pleasant, and knowledgeable. They listened to my wants and needs and helped me reach that goal! I am so thankful for my new to me car. I will recommend Grand Prairie Ford with EVERYONE!! More
by Klane365
Other Employees Tagged: Brenda Rosas
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