Brenda Rosas

Grand Prairie Ford responded

We are overjoyed to hear about your positive experience with us. Your feedback about our team being helpful and knowledgeable means so much to us. We're glad you felt comfortable making your own decisions without any pressure - that's exactly the kind of relaxed environment we strive to create for all our customers. It's wonderful to know that everyone you met was courteous and made you feel welcome. Thank you for trusting Grand Prairie Ford and for being willing to recommend us to your friends and family. We truly appreciate customers like you who take the time to share their experience.

Grand Prairie Ford responded

We are concerned to hear about the confusion with the truck availability during your visit. Your feedback helps us improve our process for coordinating vehicle availability and customer appointments. If you would like to discuss your situation further, please feel free to reach out to us directly.

Grand Prairie Ford responded

We are overjoyed to hear about your positive experience with our team. We understand how important transparent pricing is, and we appreciate you bringing the pricing discrepancy to our attention. It's wonderful to know that our Sales Manager was able to work with you to honor the online price once you provided documentation from another dealership. We value customers like you who help us maintain fair and competitive practices. Thank you for giving Grand Prairie Ford the opportunity to earn your business, and we're glad we could resolve the pricing matter to your satisfaction.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team provided you with thorough explanations and made sure you understood every detail of your visit. It means a great deal to know that even during warm weather, our staff went the extra mile to ensure your comfort. Your feedback highlights exactly what we strive for at Grand Prairie Ford - providing helpful service while taking care of our customers' needs. We truly appreciate your business and look forward to serving you again.

Grand Prairie Ford responded

We are honored to hear about your wonderful experience with us. It sounds like you had a smooth and satisfying purchase process, which is exactly what we strive for with every customer. We're thrilled that you're enjoying the benefit of complimentary oil changes for two years - it's one of the ways Grand Prairie Ford shows our commitment to taking care of our customers long after they drive off the lot. Your satisfaction means everything to us, and we appreciate you taking the time to share your positive feedback.

Grand Prairie Ford responded

We are utterly delighted to hear about your wonderful experience with our team. It means so much to know that you found our staff to be helpful and that our vehicle selection met your needs. Your kind words about the great people here at Grand Prairie Ford truly brighten our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of care in the future.

Grand Prairie Ford responded

We are delighted to hear about your positive experience with us! It's wonderful to know that your vehicle purchasing process was smooth and straightforward. Your recommendation means everything to us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again for your future automotive needs at Grand Prairie Ford.

Grand Prairie Ford responded

Thank you so much for taking the time to share your experience. We are thrilled to hear that your first vehicle purchase was such a positive one. It means everything to us that our team took the time to walk you through each step and made you feel comfortable throughout the process. Your kind words about our friendly approach truly make our day. We appreciate you choosing Grand Prairie Ford and look forward to serving you for many years to come.

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.