Bri Zumkeller

I am extremely disappointed with the customer service at this Cadillac dealership. An employee named Brie was rude, unprofessional, and gave me an attitude during a phone call. She ultimately hung up on me, this Cadillac dealership. An employee named Brie was rude, unprofessional, and gave me an attitude during a phone call. She ultimately hung up on me, which is completely unacceptable. The issue started around 10:00 AM when I brought my car in and needed a loaner/rental. I was told I couldn’t receive assistance because she was on lunch, and instead of offering a solution, she became aggressive and said she would no longer help me because I didn’t come on her time. That is not how customers should ever be treated. I have been a very loyal Cadillac customer, but this experience was beyond frustrating. To make matters worse, I called and left messages for management multiple times starting in the morning, and as of 4:30 PM, no manager had returned my call. This has been going on all day, which shows a complete lack of care for customers and their concerns. Customer service and professionalism are clearly lacking at this location. I will never return to this dealership, and I strongly suggest management address this behavior immediately. Shameful experience—do better. More

by Visnamati Verified Customer Verified Customer

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I was highly pleased with the service and professionalism and courtesy extended by staff at CRESTVIEW Cadillac and courtesy extended by staff at CRESTVIEW Cadillac More

by JIM58SMITH Verified Customer Verified Customer

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Always do a great job, very professional, will be going back for service and would recommend them back for service and would recommend them More

by PETERCOHARE Verified Customer Verified Customer

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Ron was excellent explaining everything. If you can get thru to dealership (Someone answering phone)Or being on hold 8 times on one day then I txt for pickup at 3:30 pm because Dr appt after. If you can get thru to dealership (Someone answering phone)Or being on hold 8 times on one day then I txt for pickup at 3:30 pm because Dr appt after.I txt back twice to confirm and no answer?Well guess what they forget to send shuttle.They pick me up at 4:00.Therfore cancel appt.They Sid traffic but driver said otherwise.Unorganized.Bri left message on my phone for initial appt that they not take customers or service till first of year??Ron told me bring vehicle in next day.You have top saleswoman (Kara) because I bought 4 Escalades from you're dealer but service cannot get a oil change right or answer phone.Other dealers have runners or rent a car. This is not first review wrote on this situation. More

by sb9433223 Verified Customer Verified Customer

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Customers friend staff. Nice and clean. Bruce was a great help when offering the Courtesy vehicle while my vehicle was in for repair. The service and body department was ver Nice and clean. Bruce was a great help when offering the Courtesy vehicle while my vehicle was in for repair. The service and body department was very helpful as well. More

by stephgrandberry Verified Customer Verified Customer

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The service representative were very professional & courteous. I was not happy about the 30 day repair wait but i understand the need to get it right the first time and to make sure i was satisfied wit courteous. I was not happy about the 30 day repair wait but i understand the need to get it right the first time and to make sure i was satisfied with the results. More

by deborahp.joyner Verified Customer Verified Customer

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Pleasant staff who are very kind, helpful and take care of my car. Nice experience of my car. Nice experience More

by PSCASSIDY Verified Customer Verified Customer

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Awesome with the loaner. No problem with the car so far and looking forward to bringing my car back for service No problem with the car so far and looking forward to bringing my car back for service More

by GERALD0811.GH Verified Customer Verified Customer

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Nice people. Worked very hard to make sure I was satisfied. Car was delivered to my home. Worked very hard to make sure I was satisfied. Car was delivered to my home. More

by PGARD0 Verified Customer Verified Customer

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On Monday, I brought my vehicle in for an instrument panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arriv panel issue. After waiting over 90 minutes with no communication, I was informed only upon inquiry that the part required replacement and would arrive the next day. We scheduled service for Wednesday morning with a loaner provided. On Tuesday, I called to confirm readiness and was surprised to learn the vehicle had not been serviced, despite the part being available. Ron assured me work would begin Wednesday morning and the car would be ready by 3 p.m., though I had to specifically request a follow-up call. When I retrieved the vehicle late Wednesday, I discovered greasy handprints across the inside of the windshield, creating a visibility hazard. This experience reflected poor communication, lack of follow-through, and unsatisfactory care of my vehicle. More

by antoinette.dejanasz Verified Customer Verified Customer

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