Brian Bearce
Brian Bearce at Safford Mazda Alexandria

Brian Bearce

Sales

Safford Mazda Alexandria

7400 Richmond Highway
Alexandria, VA 22306

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4 Reviews
not yet
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4 Reviews

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4 Reviews of Brian Bearce

November 19, 2025

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Employee Rating

Very friendly and easy to work with service and sales people. They got me in and out on time and offered me a loaner if I needed it. When I purchased my Mazda CX-5 carbon edition turbo they beat Costco’s More

by KIRBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Arthur, Steve Forsht

Nov 19, 2025

Safford Mazda Alexandria responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Mazda Alexandria.

November 13, 2025

Dealership Rating
Employee Rating

The experience felt very friendly at home and they tried their best to accommodate me and make me feel comfortable with every decision. More

by Amara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Safford Mazda Alexandria responded

Thank you for your review, Amara! We're glad to hear that you felt at home during your experience at Safford Mazda Alexandria. Our team strives to create a welcoming environment and accommodate our customers' needs. If you have any further feedback or questions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at Safford Brown Mazda Alexandria

April 17, 2022

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Employee Rating

My experience was less than desirable. I purchased a used car from the dealership that I assume had been traded in. An agreement was made that certain items would be repaired on the vehi More

by rickyshoulars
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alex Stofko

Apr 21, 2022

Safford Mazda Alexandria responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

May 05, 2022

rickyshoulars responded

Thanks for reaching out but I do not have faith that there will be any resolution. The incident of poor customer service is not my first with Brown's. A few years ago, I purchased another used vehicle from the dealer. After having the vehicle for a while, I received an email stating that I was eligible for an oil change special. I scheduled the oil change and reported to have the work completed. At check out, I was informed that I owed more than the advertised price. I spoke with a service manager about the price difference. He informed me that I had communicated with a computer when I scheduled the oil change, that my vehicle required more oil and that I would not get the oil change at the advertised price. I paid the regular price and reported the incident Brown’s management via email as I had included all of the vehicle specifications when scheduling the service. I never received a response, so I left the matter alone and decided not to do business with the dealer again. Fast forward to this year, I went back on my word and purchased another vehicle from the dealer after previously making a promise to myself not to deal with the dealer again. I feel that everyone is entitled to second chances. I carried my vehicle back to the dealer after having it for two days due to lights on the dashboard coming on. I was questioned by the service manager, told that I did not have an extended warranty and that the vehicle had been checked prior to me purchasing it and that no lights were on at that time. My mind was telling me to cancel our contract/agreement as I was still in my three-day window to cancel my agreement. I went against my better judgement and decided to go forth with the agreement. I was thinking that everyone deserves a second chance. I have learned to follow my initial instincts. I have my “We Owe You” document noting that my first oil change and tire rotation will be free. I am seriously thinking about taking my vehicle to a Ford Dealer and paying for the services out of pocket to avoid any further customer service issues. I must say that this ordeal has taught me a valuable lesson; Fool me once, shame on you; Fool me twice, shame on me.

July 01, 2018

Dealership Rating
Employee Rating

Easy, Honest and Customer Focused Just bought a 2018 CX-9 from Brown’s and I could not be happier with the dealership experience. Having been an Acura owner for many years, the jump t More

by RadleyNotSoRad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haroon Mofidi, Rhudy Botbol

Jul 02, 2018

Safford Mazda Alexandria responded

Thank you for recognizing your experience at Brown's Alexandria Mazda. I am glad that we were able to show you what we strive to deliver. Always feel free to call or stop by if there is anything else we can do to help you. Kind regards, Steve Forsht - General Manager - steve.forsht@brownscar.com

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