Brian Eden

Consistency with service times and quality of staff. Coupons provided make a difference. Feel value using them Coupons provided make a difference. Feel value using them More

by mike.kiley2 Verified Customer Verified Customer

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I feel like I and my car are always treated well, from the purchase of it, to the maintenance. the purchase of it, to the maintenance. More

by amyjgeorgi Verified Customer Verified Customer

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I feel like the customer service when checking in is really lacking. It always seems like they are being put out to check you in and it takes too long when you have already called to schedule for a spec really lacking. It always seems like they are being put out to check you in and it takes too long when you have already called to schedule for a specific thing. I watched a lady behind me literally get ignored for about five minutes. I think they could take a page from Chick-fil-A and greet people when they come in. Let the person know you see them and will be getting to them shortly. The guy appeared to be doing nothing while she continued to stand there. It was very rude and I hope she does an honest survey. The men do not acknowledge customers until they invite them to check I . Why not say hello when the customer walks in and give them an idea of how long it will be until they will be checked in? Then make the checkin shorter since most people need to get to work. And if the worker thinks your car isn’t new enough or fancy enough they should never give on to their opinion. My car might not be brand new but it is important to me. And why does the checkin guy think so highly of himself? We are all people who deserve respect and honor not to be looked down at or talked down to. I wish there was another Cadillac dealer local so I didn’t have to service my car here. More

by evasquenz Verified Customer Verified Customer

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It was easy to make an appointment, and the waiting room was very nice. Had the car in for routine oil change and tire rotation. Car was ready in reasonable time. was very nice. Had the car in for routine oil change and tire rotation. Car was ready in reasonable time. More

by j.w.rapp Verified Customer Verified Customer

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The customer service is always great and appreciated. Took my Cadillac in for an oil change and a tire rotation, so wasn’t expecting it to take too long. Had I known it would be over an hour, I probably Took my Cadillac in for an oil change and a tire rotation, so wasn’t expecting it to take too long. Had I known it would be over an hour, I probably would’ve lined up a ride so I wouldn’t have to sit and wait that long. More

by ktgrady Verified Customer Verified Customer

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Ordered touch-up paint pen for my truck. Parts department said it would take about a week, but only took 3 days. They called me and said it was ready for pickup & got it the next day. Very p Parts department said it would take about a week, but only took 3 days. They called me and said it was ready for pickup & got it the next day. Very professional and friendly staff! More

by rj.terlesky Verified Customer Verified Customer

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First oil change. Tire rotation and wash. On time in and out. Thanks service team. Tire rotation and wash. On time in and out. Thanks service team. More

by mjboylan Verified Customer Verified Customer

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The persons in the office were attentive and professional. We didn't have to wait for a shuttle ride from or to the business. professional. We didn't have to wait for a shuttle ride from or to the business. More

by sjcscott35 Verified Customer Verified Customer

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Staff is always helpful and professional. They respond to my car needs in an appropriate time. They respond to my car needs in an appropriate time. More

by grandma_e Verified Customer Verified Customer

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I am happy eith the service provided. Representative was patience enough to listen the long history of the problem and fixed the issue. Representative was patience enough to listen the long history of the problem and fixed the issue. More

by ssakthivel Verified Customer Verified Customer

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