Brian Franz

Service Manager: “We will come and get your car and fix it and return it to you today. If we can’t fix it today we will bring it back to you until we can. No need to come in here.” Service Advisor: “We it and return it to you today. If we can’t fix it today we will bring it back to you until we can. No need to come in here.” Service Advisor: “We can’t fix it today. Find your own ride up here and we will give you a loaner.” It’s all just lies. More

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Professional Service, fantastic team, excellent communication, first quality work. I would recommend Cable Dahmer of Kansas City as Five Stars! communication, first quality work. I would recommend Cable Dahmer of Kansas City as Five Stars! More

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Customer Focus Opinion related to undependable Silverado purchased. Why..expense to maintain, continuous service trips, lack of quality in manufacturing, sale of ex Opinion related to undependable Silverado purchased. Why..expense to maintain, continuous service trips, lack of quality in manufacturing, sale of extended warranty that fails to cover on going defects, interference with being able to use vehicle to conduct daily work, and lack of use as result (opinion..shouldn’t need costly extended wararranty if product high quality). Attempted to consider trade but dealer doesn’t value truck on potential trade, management and sales decline to put things in black and white and delay.delay...delay responding by phone or emails by what appears to be filtering attempted contacts. Opinion, Actions of what has been received as customer from dealership have been extremely poor; appears to disrespect my time and hard earned finances. More

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Engine and extedned warranty scammer This started on 8-10-2017 I ran a diagnostic test thru on-star. Which they put down even though they run the same dang test they are just upset they c This started on 8-10-2017 I ran a diagnostic test thru on-star. Which they put down even though they run the same dang test they are just upset they cant bill you for the 89.95. This should have been a flag. I tell them the codes which indicated a engine issue. Jack Paress with Cable Dahmer indicated I needed a new engine. I was floored but luckily had purchased extended warranty thur Warranty solutions. They are awesome I highly recommend them. Warranty solutions was given two options by Cable Dahmer one 90 day warranty engine or 12 month labor and parts they paid for the later and I paid $100 deductible. AWESOME!! I g received car on 8/25 . 8-29 Service engine light is on I return the car Jack states Plastic piece was over connecter "fixed". on 9/11 check engine light cam on again as well as the over heating Icon. I thought how can this be when I just replaced engine. . They replaced torque converter they stated seal was leaking and bad o2 sensor. Warranty solutions covered another 1657. by Cable Dahmer I again covered deductible we are at 10k in three visits. 10-16 car is leaking oil 10/20 "Fixed" 11-06-2017 engine leaking oil again . They stated leak was in between transmission and the engine . Okay Warranty solution covers again at a tune of 4694.90 . Get car back 11/29/2017. December car leaking oil again take to Cable Dahmer because it suppose to still be under the warranty they guaranteed to my Extended Warranty department. Back and forth again with Jack he blamed Warranty Solutions for not covering stated "they should cover I don't know what's wrong with them.". My warranty company provides transcripts of recorded call which Jack States the engine they my warranty company purchased thru cable Dahmer was covered 12 month parts and labor no contingencies. Jack disputes again stating he is doing me a favor. DO I NOT PAY FOR A SERVICE?!. . 1/24/2018 car does not accelerate rpms go but car doesn't not push . For a week Jack stats there is nothing mechanically wrong with the care "They run test see, ( he literally said that and a Lady we are trying to help you out) They technician ran test I drove it over 100 miles nothing. Friday February 2nd Still nothing wants me to get car okay I said did you remember the oil change? Nope they found an issue 3/4 oil is gone. How can that be and you don't check people fluid over the 5 thousand times I have been here for an oil leak. and why wasn't that checked Thursday. Calls back Monday the engine is knocking you have a bad engine. Again how there was no knocking but now the engine you supplied is bad?? . Jack states your warranty isn't going to cover this" Jack they shoudnt its gaurnteed by you for 12 months parts and labor Whole reason people go to dealership. Several phone calls back and fourth he tells me he is giving me a deal and and helping you out if you pay 1600 we will cover the rest on a new engine. LOL!!! I call Warranty soultuons they send the transcript of Jack providing them a higher quote just t get engine with 12 month labor and parts. He then proceds to tell me Jack has called them Midway Cable Dahmer supplier will only cover $50 of there$100 dollar an hour labor charge. So they are now passing this discrepancy down to me the customer. Intresting what a favor Jack!! Now I pay $655 to get my car and today 2/8/2018 the car over heats and two indicators come on and onstart director stated pull over the car. Now they are stating its just a hose should take 30 . minutes. This was at 2pm it is now 7"11 on 2/8 no word. I called Cable Dahmer got hung up on by Jack and the Service department manger. You know what they say the rotting starts from the head down. Called again Jack stated he was testing the car, which by the way he stated he did all day Monday is way I had t pay additional rental coverage . ISSA SCAM!!! I have never had so many issues in my life nor paid more for a car still not to work .Nor dealt with worse customer service Jack Parres is liar and so it Brian who stated Friday that Jack did wrong driving the car hard not changing oil he said everything would be covered NOT!!! I came out 655 not sure on want as the receipt has ben altered and I have a misc charge. Brian would not come out and speak and Jack had disappeared when the tow truck driver and I arrived. Very Convenient. again!! Considering I spoke to Brian thirty minutes before I arrived and he stated your stupid loaner is still in the garage. I am sure it is Brian as I Only went 3miles without the car doing the same thing!!! More

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Service I took my 2008 GMC Acadia there I spoke to John Price in service told him the power steering pump is bad my mechanic already diagnosed it the only r I took my 2008 GMC Acadia there I spoke to John Price in service told him the power steering pump is bad my mechanic already diagnosed it the only reason I took it there it’s because it was covred under warranty . John Price said its under warranty and I there will be no charge if it the power steering pump if its anything else they will charge for diagnose they came back and said the power steering pump is indeed bad but it has an aftermarket pump so therefore it’s not coved under the warranty.. I told them I understand you don’t have to replace it but there should be no dingoes charge since we already knew that... they insisted on charging me $120 dignose for something we already new ... Brian the service manager were really he couldn’t resolve such a small issue and he was unprofessional John Price at the service very unprofessional as well . those guys are a joke I don’t know how they are keeping there jobs I do not recommend u take your car there these guys are just a rep off .. I will never take a car there More

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Excellent Service Cable is the only place I trust to work on my vehicle, always in and out in a timely manner. Trustworthy work every time guarantee! Cable is the only place I trust to work on my vehicle, always in and out in a timely manner. Trustworthy work every time guarantee! More

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Make it easy on oneself We've bought two vehicles here over the years. Each salesperson made the purchase easy. We felt they truly were an advocate for us and worked out a d We've bought two vehicles here over the years. Each salesperson made the purchase easy. We felt they truly were an advocate for us and worked out a deal that made sense to both us and the company. Also we've experienced great ease in regards to maintaining our vehicles in their service department. More

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I took my 2010 Silverado in for service and to have a door handle fixed. I got lucky and began working with John Posey. They ran into several difficulties with my truck and I began to become concerned door handle fixed. I got lucky and began working with John Posey. They ran into several difficulties with my truck and I began to become concerned that my truck would actually leave in worse shape than when I had brought it in. After 4 visits and several issues compounded, John and Brian took great care of me. I have never had a dealership care more about my business and handle things in such a professional manner. If you need work done on your chevrolet, ask specifically for John Posey. Between John and Brian Franz, my issues were taken care of above and beyond what one could expect. I look forward being a part of the Cable Dahmer family for life. More

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