Brian Kitts | Page 15
General Manager
Rusty Wallace Kia Alcoa
4612 Alcoa Highway
Louisville, TN 37777
159 Reviews
Write a Review159 Reviews of Brian Kitts
September 15, 2018
Service All of the service guys are very helpful and go out of their way to make sure customer service is a priority as well as the customer! All of the service guys are very helpful and go out of their way to make sure customer service is a priority as well as the customer! More
Other Employees Tagged: Aubrey Chaffins, Greg Taylor, Garry King, Tyler Kitts , Kris Ammons, Brandon Chaffins, Adam Fair
September 14, 2018
Great experience. Honest, straight forward and easy to deal with. Worked with me to match a vehicle that fit my budget. Gave me a fair value for my trade. Honest, straight forward and easy to deal with. Worked with me to match a vehicle that fit my budget. Gave me a fair value for my trade. More
Other Employees Tagged: Terry Cook
September 14, 2018
Service Great service met right away was kept updated on what was happening. We felt like we were important & needed to be kept abreast with every step. Great service met right away was kept updated on what was happening. We felt like we were important & needed to be kept abreast with every step. More
September 13, 2018
Repair Brian in customer service is great to work with. The collision repair center however needs vast improvement, my car was there twice for same repair. Brian in customer service is great to work with. The collision repair center however needs vast improvement, my car was there twice for same repair. More
Other Employees Tagged: Dont know other employees
September 05, 2018
ALWAYS PROFESSIONAL, ORGANIZED & QUICK This is the only dealership I have ever been in that actually acknowledges you as a person & not a number. They are super friendly and helpful. Nice w This is the only dealership I have ever been in that actually acknowledges you as a person & not a number. They are super friendly and helpful. Nice waiting area, snacks, drinks, AC, Wi-Fi. I will always have a Kia! More
Other Employees Tagged: David Autry
September 02, 2018
Amazing nice peoole Went and dropped my Kia off for service was put in a loaner car while it was being serviced so I would not be stuck at the dealership for hours. Ju Went and dropped my Kia off for service was put in a loaner car while it was being serviced so I would not be stuck at the dealership for hours. Just amazing people. Got the car back fully serviced and they washed it. #AMAZING More
September 02, 2018
service had an emergency on Friday before holiday weekend. Got us in same day and had problem fixed and we were on our way in reasonable amount of time. Eve had an emergency on Friday before holiday weekend. Got us in same day and had problem fixed and we were on our way in reasonable amount of time. Everyone was very friendly and efficient More
August 30, 2018
Replace radio. Told radio in 3-5 days. No call so I called on day 6. Now told 7-10 days. Again no call to advise radio delivered. Called on day 11. No answer so left Told radio in 3-5 days. No call so I called on day 6. Now told 7-10 days. Again no call to advise radio delivered. Called on day 11. No answer so left message. No return call so I called on day 12. Told the part came in yesterday. Couldn't get installed until 5 days later. More
Other Employees Tagged: Not sure if that is the correct service person
August 28, 2018
Bought 2 Cars in 3 days We bought two cars over the weekend and had great service from the time we got there to the time we left. Excellent deals!! Thank you! We bought two cars over the weekend and had great service from the time we got there to the time we left. Excellent deals!! Thank you! More
Other Employees Tagged: David Autry , Adam Fair
August 23, 2018
Great experience. Great car. Great price thank you so much Very happy with my buy thank you Soo much. Now I have a bigger car for all three of my kids and safe lots of room Very happy with my buy thank you Soo much. Now I have a bigger car for all three of my kids and safe lots of room More

