Brian O'Hare

I have been a Cadillac and GM owner for nearly 30 years, and I have held off writing a review of Hawk Cadillac of Joliet because I wanted to give the dealership and its leadership every opportunity to addre and I have held off writing a review of Hawk Cadillac of Joliet because I wanted to give the dealership and its leadership every opportunity to address the problems I experienced. Unfortunately, the latest situation is the final straw. My experience with Hawk started with the purchase of my 2025 Cadillac XT6. There were problems with dealer installed/LPO options that should have been handled correctly before the vehicle was delivered. Rather than Hawk taking ownership and getting everything properly resolved, GM ultimately had to become involved, and another Cadillac dealership ended up correcting the problems. Issues can happen with any vehicle or dealership. What I find unacceptable is how those issues are handled afterward. That responsibility ultimately falls on the leadership of the dealership. Communication, accountability and follow through should come from the top, and unfortunately those have been consistently lacking in my dealings with Hawk. I have now traded the XT6 and simply need to cancel the GM backed extended warranty I purchased through Hawk and receive the applicable prorated refund. This should be one of the easiest administrative matters a dealership handles. I have called, been transferred to Finance, left messages, followed up and even reached out to dealership leadership in writing. I cannot even get the courtesy of a return phone call or email. That is what finally prompted this review. After nearly 30 years of owning Cadillac and GM vehicles, I have dealt with plenty of dealerships and understand that mistakes happen. I do not expect perfection. I do expect a Cadillac dealership, particularly its leadership, to stand behind the products it sells, communicate with its customers and take responsibility when something goes wrong. Having GM step in to help resolve issues, having another Cadillac dealership correct problems associated with the original purchase, and now being unable to get anyone at Hawk to respond to a straightforward warranty cancellation request is simply unacceptable. I genuinely wanted to avoid writing a negative review and gave Hawk every opportunity to change my opinion of the experience. Unfortunately, being ignored when all I am asking for is assistance canceling a warranty they sold me has made that impossible. Such an unfortunate experience with a Cadillac dealership, and after nearly three decades as a loyal Cadillac and GM customer, I expected considerably better. More

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awful experience at this dealership, was promised someone would reach out to me and not one person even bothered. save your self some time and headache and go to another dealership. would reach out to me and not one person even bothered. save your self some time and headache and go to another dealership. More

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Excellent service very friendly staff honest and thorough great communication fair pricing highly recommend Hawk great communication fair pricing highly recommend Hawk More

by AMYFORDAGENCYLLC Verified Customer Verified Customer

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Only gave me one key fob with my used car purchase. That seemed cheap. Salesman said they only got one but certainly it wouldn’t have killed them to program a second fob for me. it made my last conta That seemed cheap. Salesman said they only got one but certainly it wouldn’t have killed them to program a second fob for me. it made my last contact with them very disappointing. More

by LHKNOVEREK Verified Customer Verified Customer

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Dealership was clean and in order, This was the third vehicle in recent years I have bought and I hope I can keep coming pack because I have been happy with the Service dept. vehicle in recent years I have bought and I hope I can keep coming pack because I have been happy with the Service dept. More

by CFDCHF Verified Customer Verified Customer

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After wasting time with local dealerships I took a chance with going over 1 hr from my home to get the deal completed and I’m glad I did. Hawk reminds me of CarMax in the way they deal with people. Every with going over 1 hr from my home to get the deal completed and I’m glad I did. Hawk reminds me of CarMax in the way they deal with people. Everything was ready, they honored all agreed upon terms without hassle and didn’t try to upsell me on everything under the sun. One of the smoothest transactions I’ve ever done and Mindy was the reason. Highly recommend Hawk if you value customer service. More

by GARIONB Verified Customer Verified Customer

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Everyone we talked to was incredibly helpful. We drove an hour to see a specific car. When we decided we wanted to make the purchase it was late in the evening, but Mindy, Brian, and the rest of We drove an hour to see a specific car. When we decided we wanted to make the purchase it was late in the evening, but Mindy, Brian, and the rest of the team stayed past working hours so we wouldn’t have to return the next day. We didn’t feel rushed or like a bother. Thank you to everyone at Hawk, especially Mindy for all her help and hard work. More

by CINDYTHOMASON Verified Customer Verified Customer

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I had a very enjoyable sales experience at Hawk Cadillac, and I love my new Cadillac lyric and I love my new Cadillac lyric More

by DJLEECH Verified Customer Verified Customer

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Awesome to deal with Brian and Pierce are awesome made my experience easy and special. I would highly recommend hawk to anyone! Thanks again! experience easy and special. I would highly recommend hawk to anyone! Thanks again! More

by JOHN@CANGELOSIBASEBALL.COM Verified Customer Verified Customer

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Purchasing a vehicle is suppose to be a positive, fun, and memorable experience. Unfortunately, to many times dealer personal miss the mark. Fortunately for me, Hawk was not one of those dealers. From the and memorable experience. Unfortunately, to many times dealer personal miss the mark. Fortunately for me, Hawk was not one of those dealers. From the very beginning everyone made my buying experience a fun, positive and enjoyable one. Thank you Hawk! More

by cubbyfan69 Verified Customer Verified Customer

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