Brian Sallot

I purchased a used Jeep Gladiator from Great Lakes Subaru and was pleased with the vehicle overall. The buying process was smooth, professional, and handled over the phone as promised. However, the interior and was pleased with the vehicle overall. The buying process was smooth, professional, and handled over the phone as promised. However, the interior detailing that was assured to me was not completed. Despite multiple follow-ups with my sales rep, I never received a response once it was clear the car hadn't been cleaned. I ended up paying $150 for a professional cleaning, which was disappointing given my investment. I felt frustrated and let down by the lack of follow-up after what had otherwise been a great experience. I believe in honest communication and high standards of customer service, and I hope this feedback will prompt improvements in ensuring that all promised services are fulfilled. I truly value transparency and reliability in business, and I hope my experience can help the dealership address these issues for future customers. More

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