Brian Thompson

I can't do negative or zero stars, and they never deserve the one I HAD to click. This location and manager are the exact definition of slimy car salesmen. The manager is all about tricks and how to force th the one I HAD to click. This location and manager are the exact definition of slimy car salesmen. The manager is all about tricks and how to force the sale with no regard to what is your decision He is a bully and creepy. He violates every bit of personal space and client dignity; The numbers are flipped, and paperwork is not what they are actually presenting to have you sign. He stood in front of customers with his crotch in their faces, and it is sad since it does not help the same with the anatomy of a Ken doll. He is repulsive and vile. He refuses to honor any of the online discounts that are FACTORY DISCOUNTS saying that the discounts are the most ridiculous thing Matt does, and he will not honor them for any sale. Markup on the actual sale was a cute little discount and then lines later, a markup for buying from matt bowers that is more than double the discount. It is actually said - its part of purchasing from us and cannot be removed. There is no breakdown, just part of being in "the matt bowers family." The actual sale price they tried was over 10 grand over the sticker. It was interesting to watch the insanity that is the Richardson sales mind and then walk away and thankful there are other dealerships so close. A new car was purchased 2 days later, 8 grand less than the sticker at Bowers (Which was 18grand less than bowers and richardson wanted to charge). I say emphatically - STAY AWAY FROM ANY BUSINESS WITH THIS DEALERSHIP AND BRIAN RICHARDSON!! More

Report | Print

Be very wary of this company. Purchased a "certified pre-owned" vehicle from them. I found out that it was damaged, which is something that the "certification" process would have Purchased a "certified pre-owned" vehicle from them. I found out that it was damaged, which is something that the "certification" process would have caught. Hmmm?!? Tried to get them to fix it. Couldn't even get them to work on it. Got another dealer to fix it. Asked original dealer to cover those repair costs. They refused...making up any and every excuse, side-step and disingenuous comment they could. Their approach appears to be: The customer is always WRONG! And somehow they keep abusing people (check out other reviews, PLEASE) and getting away with it. Sad. More

Report | Print

Very friendly staff, knowledgeable and helpful. We had a wonderful experience buying a vehicle from them. Michael Palmero and the general manager Brody (Brian Thompson) were great to work with! Kio We had a wonderful experience buying a vehicle from them. Michael Palmero and the general manager Brody (Brian Thompson) were great to work with! Kioki was wonderful to work with also. He had a lot of patience with us and really friendly. Outstanding customer service was provided by these guys! We appreciated their help on buying our vehicle. These guys are amazing to work with. If you're in the market to buy a vehicle, go see these guys, you will appreciate their dedicated service to find you a vehicle. More

Report | Print

Make sure you have a witness with you when you visit this dealership. I have just been to Small Claims Court with these guys and I can tell you the GM is not above misrepresenting facts to a Judge. When you dealership. I have just been to Small Claims Court with these guys and I can tell you the GM is not above misrepresenting facts to a Judge. When you go to the Finance Manager's Office ask to tape the process or have a witness. You are not required to pay for a trade-in inspection or 'document fee' to buy a car. Do your home work and determine how much you will pay. You will be presented with the 'doc fee' and possibly other charges you do not have to pay. Do not buy an 'extended warranty' on a new car. It usually works with the factory warranty and has a hefty deductible. These guys may work you with multiple people so beware. Do not be afraid to get up and walk out the Finance Office. Do not buy anything other than a car from these guys! Always shop other Dealers before you buy from this Dealership. Never accept their first APR for financing. As Long as they have Brian Thompson for a GM, they will have dissatisfied customers. More

Report | Print