Brianna Feliciano

Brianna Feliciano is a wondereful person who helps a lot. She goes above and beyond. She goes above and beyond. More

Report | Print

The service team is great! ! I would highly recommend this team to others. Thank you. ! I would highly recommend this team to others. Thank you. More

Report | Print

Excellent service from start to finish—sales team was knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. knowledgeable, respectful, and made everything stress-free. staff was friendly, transparent, and helpful throughout the entire process. More

Report | Print

Great service, I will definitely be recommending to my family and friends. Very in time and speedy family and friends. Very in time and speedy More

Report | Print

Wonderful employee will recommend him to all other people in the bradenton community. Keep doing good! in the bradenton community. Keep doing good! More

Report | Print

My previous review centered on the purchase experience of a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one indiv a Camry coming off lease. Carrie was wonderful and it was an overall pleasant experience. While I'll try not to judge a business based on one individual my recent experience with a service rep, Briana, was far from acceptable. I called the dealership several weeks ago to arrange an oil change and get an update on the air bag recall. Briana promised to get right back to me with more information but three days later still no return call. I followed up and Briana told me that she took a few days off (her schedule indicated she'd be working). No new information was supposedly available on the recall so I asked for her direct extension and that I would call her in a couple of weeks. I did call as indicated and left a message. After no return call for another few days I went to the dealership site and requested a service appointment and planned to get any update on the recall when I arrived. Almost a week later she called me with no apology for the late response only to say she noticed I had already booked an appointment and that she had taken a vacation. When I told her I was upset that there was no return call and that no one covered for her while she was vacationing she attempted to deflect these shortcomings and implied it was my fault. She said that I could have called someone else and then went so far as to ask if I returned calls when I go on vacation. The answer is YES, when I was working I returned calls when on vacation and I also left a voicemail message with TWO additional contacts in the case of an emergency (with phone numbers and email addresses). This is a customer satisfaction business and to blame a customer for her/the dealership's shortcomings is ridiculous and incredibly poor oversight/training. Perhaps this was a back-to-back coincidence but not returning calls as promised or following up in a timely basis is totally unacceptable. More

Report | Print

I thought the service was completed in good fashion, however, when I drove to Georgia the following week I learned that the “service monitor” had not been reset for the technician. however, when I drove to Georgia the following week I learned that the “service monitor” had not been reset for the technician. More

by NETBKK Verified Customer Verified Customer

Report | Print

I went to other dealers and they could not finish job in a timely fashion. Toyota was fast and great service. a timely fashion. Toyota was fast and great service. More

by SINGHATOM Verified Customer Verified Customer

Report | Print

Was lied to to get me there. Did not care for sales manager attitude on trade in and not honoring deal that I was told before I got there. Did not care for sales manager attitude on trade in and not honoring deal that I was told before I got there. More

by roushky Verified Customer Verified Customer

Report | Print

Was very happy with the sales person Dave, very unhappy with sales manager, and trade in bologna with sales manager, and trade in bologna More

by roushky Verified Customer Verified Customer

Report | Print