Brittney Ottaviano
Brittney Ottaviano at Tucson Subaru

Brittney Ottaviano | Page 10

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.9
165 Reviews
4.9

165 Reviews

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165 Reviews of Brittney Ottaviano

November 04, 2021

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Employee Rating

Dishonest outfit tried to sell me $70 oil change, which had been done (elsewhere) on the previous day. I had only taken my car in for a manufacturer recall. Big racket going on. Beware or you will be bilke More

by Jadajing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 26, 2021

Tucson Subaru responded

Hi, my name is Scott Gregg and I am the service director here at Tucson Subaru. I am very sorry that you feel this way but I want to assure you that we would never try and sell anyone anything they do not need. We do not do business that way, never have, never will. While performing the recall on your vehicle and doing the free multi-point inspection, the technician noted that it appeared the oil drain plug gasket was leaking. The only way to repair this would be to drain the oil and remove the plug and replace the gasket. This is what was recommended. It was obvious that your oil had just been changed, the only reason we recommended it to you was to resolve the leak. It is our responsibility to our customers to report what we find while doing an inspection on the vehicle. At that point it is completely up to you, the customer, to decide how you would like to proceed. We spoke about this on the phone and hope you do in fact feel better about us now. I want every customer to have an extraordinary service experience and we have a stellar reputation here at Tucson Subaru of honesty and integrity.

Nov 27, 2021

Jadajing responded

Dishonest! Enough said! Beware.

Nov 28, 2021

Jadajing responded

I did receive a response from The Subaru dealership service director. His view is that a miscommunication occurred, and nothing dishonest transpired.

November 03, 2021

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My dealing with Subaru has been excellent my service assistant Brittney has been fantastic she’s been attentive and all my vehicles and dealings with this dealership making sure everything is done prope More

by jtsmaragdas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Tucson Subaru responded

Thank you so much for your kind words Mr. Smaragdas, it is always a pleasure working with you and I hope to see you in the future! - Brittney

October 21, 2021

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Brittney is an A1 service advisor! Kept me updated on the status of my vehicle. Was very kind and helpful, and answered all of my questions to the best of her ability. She is a top notch advisor, and is an a More

by philgill12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2021

Tucson Subaru responded

Thank you so much Mr. Phil Gil! It was a pleasure seeing you. -Brittney :)

October 16, 2021

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Employee Rating

We were very pleased with our recent service on our Outback! Brittany was most accommodating and kept us informed on the status of our car throughout the day. We will be back. More

by KathE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 18, 2021

Tucson Subaru responded

Thank you so much for your kind words! I look forward to providing you with extraordinary service in the future! -Brittney

October 15, 2021

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Brittney promptly took care of my service issue. She was professional, friendly, and highly competent. More

by LC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2021

Tucson Subaru responded

Thank you so much for your kind words, I truly appreciate it! If you need anything at all, please feel free to reach out. See you next time! -Brittney

October 06, 2021

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Employee Rating

He is an extraordinary service advisor. Made me comfortable with car being in great hands. He made me feel at ease with all my questions and followed through with all my requests. Great employee a More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Boyka

Oct 15, 2021

Tucson Subaru responded

Thank you so much for the positive feedback! It was a pleasure to help you!!

October 01, 2021

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Employee Rating

I have been into this dealership a few times for both of my Subarus. I've worked with several service coordinators and had luck with them all. This was my first time working with Brittney, and she is extrao More

by Misanthrope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2021

Tucson Subaru responded

THANK YOU SO MUCH FOR YOUR KIND WORDS! It is truly appreciated and I am so glad that I could provide you with extraordinary service. Hope to see you again soon! - Brittney

October 01, 2021

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Always a pleasure to work with Brittany. My Subaru is well cared for at Tucson Subaru. More

by KMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Tucson Subaru responded

Thank you so much for you kind words! We always try to provide extraordinary service to our guests and I'm so glad we were able to do that for you! -Brittney

October 01, 2021

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Employee Rating

Brittany was excellent from the minute I drove in until the minute I left the dealership with my service totally taken care of! More

by lexij58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Tucson Subaru responded

Thank you so much for your kind words! I am so glad I was able to provide you with extraordinary service, hope to see you again soon! - Brittney

September 25, 2021

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Employee Rating

I think the best service ever!! I was listened to! In the past my Husband would always handle service(s) for our cars. My apprehension after my Husband died is that cat repair and /or service would be a More

by Gdholman
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 25, 2021

Gdholman responded

Thank you

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