Brooke Champlin
Brooke Champlin at Epic Motors

Brooke Champlin

Cars.com

Epic Motors

3228 Skylane Dr
Carrollton, TX 75006

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7 Reviews
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7 Reviews

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7 Reviews of Brooke Champlin

February 16, 2024

Dealership Rating
Employee Rating

Horrible… Management/Finance to sales… Do yourself a favor.RUN AWAY!! headache and repetitive phone calls and LIES!!! You would do better catching a Uber everyday!!! Lou/GM/ Trash Trash Trash Trash !!! More

by Michael Simms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Hadi Bayatneh, Fred Odeh, Hakem Shalabi, Eman Kandil , General manager/ Finance manager TRASH

April 21, 2023

Dealership Rating
Employee Rating

Luxury cars excellent customer service highly recommend this dealership for family members and friends for their ride More

by Wodeh6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 09, 2022

Dealership Rating
Employee Rating

They set an appointment for the car of my choice when I got there that car was not available they offered another car then said it was not available they kept me there an hour and a half total waste of tim More

by Fouracommonpine
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 11, 2022

Epic Motors responded

If you like I can have the General Manager reach you directly, please email GM@DallasDirect.NET with your contact information and the vehicle you inquired about

August 12, 2021

Dealership Rating
Employee Rating

DO NOT BUY FROM THIS DEALER!!!!!! They bounced the payoff check for our trade in. This caused my wife's credit score to drop almost 200 points. They will not help correct it. They lie about who their manage More

by Lowmanc
Customer Service
Friendliness
Price
Recommend Dealer
No

July 19, 2020

Dealership Rating
Employee Rating

You will not find a better dealer for the price, selection, and service. Found the car I love at an unbelievable price; and in a very short period of time, I was driving it home. If you are in the m More

by LinaOthman
Recommend Dealer
Yes

June 23, 2020

Dealership Rating
Employee Rating

Bought a 2005 Cadillac CTS on May 25th 2020. Radiator started leaking the second day. the dealership ignored my calls wont even answer their phone. I’m a senior on fixed income and now I have a lemon sit More

by Mike.holcomb
Recommend Dealer
No

Other Employees Tagged: Hakem Shalabi , Hadi Bayatneh

May 28, 2019

Dealership Rating

Unethical I submitted a finance app. Texted throughout day. Followed up next day to find car was sold. Got excuses. Pay in cash or be careful ... More

by TX2
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hadi Bayatneh, Fred Odeh , Emad Hashim, Gabe Omo-Osagie, Christopher Rucker, Jay Villatoro

May 30, 2019

Epic Motors responded

Dear TX2, Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to info@dallasdirect.net with your name and any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! I understand that you put in a credit application to purchase a vehicle and it was sold before you where able to come out and finalize your purchase. We sell vehicle over the phone, online, and to walk-in customers, and customers always show high interest in the vehicle they inquire about but don't always finalize the purchase, for which reason we don't hold vehicles from being sold unless a deposit is left. Hopefully this explains why the vehicle was sold prior to you coming out here, we have 180+ vehicles in inventory I'm sure we have another vehicle that you might be interested in, you can view our inventory at www.DallasDirect.net