Brooke Crutchfield
Service Customer Care
Master Chevrolet Cadillac
3625 Richland Ave W
Aiken, SC 29801
59 Reviews
Write a Review59 Reviews of Brooke Crutchfield
July 27, 2026
I paid you $300. 00 for service that I told you what the problem was and where and still paid you for diagnosing it and didn’t even fix anything and run all of the ant 00 for service that I told you what the problem was and where and still paid you for diagnosing it and didn’t even fix anything and run all of the antifreeze out and waited so long to pay for it and then for them to bring my truck around so I could leave More
July 27, 2026
Brought my car in April for a diagnostic the claimed to fix the problem end up having to bring in back in July for some issue but was told it had nothing to do with previous issue and was required to pay a fix the problem end up having to bring in back in July for some issue but was told it had nothing to do with previous issue and was required to pay another diagnostic fee and the issue has still not been resolved. More
July 26, 2026
Muy buena atención se lo recomiendo porque es una muy buena atención ecselente y salí montado en un Beigulo y me aprobaron con un mal crédito los bendigo 100 por siento recomendado buena atención ecselente y salí montado en un Beigulo y me aprobaron con un mal crédito los bendigo 100 por siento recomendado More
Other Employees Tagged: Will Schafer, Wayne Morgan, Brandon Pennington, Will Parrott, Josh Stowe, Master Chevrolet Cadillac, William L Schafer IV , Todo perfecto lo recomiendo 100 / 100
July 26, 2026
I had a very disappointing experience with Master Chevrolet. I brought my 2021 Tahoe in for a recall-related concern, but instead of taking my concerns seriously, I was told I needed to pay $180 just Chevrolet. I brought my 2021 Tahoe in for a recall-related concern, but instead of taking my concerns seriously, I was told I needed to pay $180 just for an inspection. My vehicle sat there for 48 hours with no real resolution. After picking it up, I took it to different delearship the same day, and the difference was night and day. They diagnosed the issue the very same day, confirmed it was related to the recall, and even arranged a rental vehicle for me without all the unnecessary runaround. As a disabled veteran, I expected to be treated with a little more consideration and respect. Instead, I felt dismissed, missed appointments and inconvenienced. No customer should have to waste two days without answers only to find another dealership that resolves the issue in a matter of hours. To make matters worse, the recall ultimately failed and confirmed that my Tahoe needs a complete engine replacement. Had my concerns been taken seriously from the beginning, valuable time could have been saved. Based on my experience, I cannot recommend Master Chevrolet. Customer service, communication, and willingness to stand behind GM recalls need significant improvement. More
Other Employees Tagged: Amber
July 25, 2026
Best service in town. Have been trading with them for 15 years or more. Wayne makes sure everything is in excellent condition. Satisfied with all of the staff. Have been trading with them for 15 years or more. Wayne makes sure everything is in excellent condition. Satisfied with all of the staff. More
Other Employees Tagged: Wayne Morgan, Brandon Pennington, Will Parrott, Master Chevrolet Cadillac
July 24, 2026
get appointment easy. Work is done on my car in a timely manner. No sales pitch for extra work. Prices are fair. Work is done on my car in a timely manner. No sales pitch for extra work. Prices are fair. More
Other Employees Tagged: THey were all fine. I did not write down names

