Brooke Crutchfield
Brooke Crutchfield at Master Chevrolet Cadillac

Brooke Crutchfield

Service Customer Care

Master Chevrolet Cadillac

3625 Richland Ave W
Aiken, SC 29801

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of Brooke Crutchfield

July 31, 2026

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Employee Rating

The staff in the Service Department go out of their way to give you the best service and all the available disounts. More

by raprevos
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Recommend Dealer
Yes

Other Employees Tagged: Pierre Herrin

July 30, 2026

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Professional service, on time and work well done. Have always been happy here and will be back More

by DARKDIAMONDFARM
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Recommend Dealer
Yes

July 27, 2026

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I paid you $300. 00 for service that I told you what the problem was and where and still paid you for diagnosing it and didn’t even fix anything and run all of the ant More

by RALSR09
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Recommend Dealer
No
Jul 27, 2026

Master Chevrolet Cadillac responded

We diagnosed the issues that you asked us to check for you. We did not fix anything because you declined the recommended repairs. Please let us know if we can help you in the future. Wayne Morgan General Manager

July 27, 2026

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Brought my car in April for a diagnostic the claimed to fix the problem end up having to bring in back in July for some issue but was told it had nothing to do with previous issue and was required to pay a More

by ari
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Recommend Dealer
No
Jul 27, 2026

Master Chevrolet Cadillac responded

In April, we replaced the thermostat and the coolant temperature sensor for you. Your concern now is with the air conditioning and it is not related to the repair three months ago. The reason the issue has still not been resolved is because you declined the recommended repairs necessary to fix the air conditioning issue. Please let us know if we can help you. Wayne Morgan General Manager

July 26, 2026

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Employee Rating

Muy buena atención se lo recomiendo porque es una muy buena atención ecselente y salí montado en un Beigulo y me aprobaron con un mal crédito los bendigo 100 por siento recomendado More

by alfredorodriguez2988
Recommend Dealer
Yes
Jul 27, 2026

Master Chevrolet Cadillac responded

Thank you! Wayne Morgan General Manager

July 26, 2026

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Employee Rating

I had a very disappointing experience with Master Chevrolet. I brought my 2021 Tahoe in for a recall-related concern, but instead of taking my concerns seriously, I was told I needed to pay $180 just More

by shanillexx
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Recommend Dealer
No

Other Employees Tagged: Amber

Jul 27, 2026

Master Chevrolet Cadillac responded

We're sorry you feel that way and no one here dismissed any of your concerns. You were not charged anything. We completed two recalls for you. On the third one, our findings were inconclusive and we followed the protocol that was given to us by the GM Technical Assistance Center. Wayne Morgan General Manager

July 25, 2026

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Employee Rating

Best service in town. Have been trading with them for 15 years or more. Wayne makes sure everything is in excellent condition. Satisfied with all of the staff. More

by rickandjudy
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Recommend Dealer
Yes
Jul 27, 2026

Master Chevrolet Cadillac responded

Thank you so much! It's always great to see y'all! Wayne Morgan General Manager

July 25, 2026

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Great service. Promptly got me in and had the vehicle ready in short order. Appreciate the great service More

by JMURRAY529
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Recommend Dealer
Yes
Jul 27, 2026

Master Chevrolet Cadillac responded

Thank you very much! Wayne Morgan General Manager

July 24, 2026

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get appointment easy. Work is done on my car in a timely manner. No sales pitch for extra work. Prices are fair. More

by PHILIPNANCY
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Recommend Dealer
Yes

Other Employees Tagged: THey were all fine. I did not write down names

Jul 27, 2026

Master Chevrolet Cadillac responded

Thank you very much for your positive feedback! We look forward to seeing you again soon! Wayne Morgan General Manager

July 23, 2026

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Employee Rating

Excellent staff the workman is very knowledgeable and professional. I would recommend anyone to visit. More

by herbertbeck70
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Recommend Dealer
Yes
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