Brooke Villarreal | Page 2

Glenn Polk Ford responded

That means a lot to hear. I am glad our Ford service team continues to deliver accommodating, detail-focused care that keeps you coming back. Consistency like that is what we work hard to earn every day. We truly appreciate the recommendation and your continued trust in our team. See you next time.

Glenn Polk Ford responded

I appreciate you sharing this. Getting customers in quickly and respecting their time is something our service team works hard to do every day, so I am glad the visit was smooth with minimal wait. Thank you for trusting us with your vehicle and we are always here when you need us.

Glenn Polk Ford responded

Thank you, Joe. I really appreciate you sharing this and I am glad Brooke took great care of you. Honest advice matters, and I am proud of the way she handled the situation with professionalism and clear communication. That kind of transparency is exactly what the Polk Promise is about. We do not take trust like that lightly, and it means a lot to hear you plan to rely on us going forward. We will work hard to keep earning it.

Glenn Polk Ford responded

I love hearing this. When a vehicle with 173,000 miles has to be towed in, we know that can be stressful, so I am glad our team was able to move quickly, communicate clearly, and get your Lincoln Hybrid repaired and back on the road within 72 hours. That kind of turnaround takes a strong service team, and I am proud of the way they take care of people. Safe travels as you rack up the next set of miles.

Glenn Polk Ford responded

That is what I love to hear. From 2021 - 2025, that kind of loyalty means a lot to us. Justin, Lori, and Brooke will appreciate the recognition. We are blessed with a great team that takes pride in building long-term relationships. Thank you for continuing to trust us with your trucks.

Glenn Polk Ford responded

Mrs. Barrientos, we have tried to reach out several times by phone and email to discuss your recent visit. It appears that we had possession of your Bronco for an hour and 2 minutes to perform an oil change & rattle concern. As you are aware, our service department sustained major damage during the ice storm & we are currently performing service out of the mall across the interstate, which does add about 10 minutes to the overall time. While our employees are navigating an entirely new routine, we have noted your experience down to improve our process as we move forward. We would still like the opportunity to speak with you if you would be kind enough to reach back out. Thanks and have a great day!

Glenn Polk Ford responded

Thank you, Jeff. That means a lot to hear. Justin Crisp does a great job taking care of people, and I am glad the service team continues to deliver for you. Your loyalty means everything to us. We are always here when you need us.

Glenn Polk Ford responded

Thank you, Todd. I am glad the team made things easy and took good care of you. Getting your car fixed and back to you on time is exactly what we aim for. We appreciate you trusting us with it.

Glenn Polk Ford responded

Thank you for sharing this. Taking the time to explain the repair, show the parts, and work with Ford on your behalf is exactly how we want to take care of people. I am glad you felt informed and supported through the whole process. Brooke, James, and our techs will really appreciate hearing this. That kind of patience and transparency reflects what we believe in and what the Polk Promise is all about. We are grateful for your continued trust and for giving us the chance to take care of your truck again.

Glenn Polk Ford responded

I love hearing this. When someone takes the time to tag the whole service advisor team, that tells me they truly felt taken care of. Our advisors work hard to make every visit smooth and stress-free, and it means a lot to see them recognized like that. Thank you for trusting us with your vehicle and for the recommendation. We are grateful to have you as part of our GP family.