Brooke Wadas

Usually my rating is much higher but my last visit was extremely disappointing. Working with Jonathan is always pleasant and he did his best on this visit, also…BUT…I arrived early, at 11:30 for a 12:00 a extremely disappointing. Working with Jonathan is always pleasant and he did his best on this visit, also…BUT…I arrived early, at 11:30 for a 12:00 appointment. One of the main reasons I use this dealership is because of their shuttle service. I expected the shuttle at noon, the time of my appointment. I had to wait until 1:45 for a shuttle. Ridiculous! THEN, when I returned Jonathan had left for the day and the girl who took his place couldn’t find my car or my key fob. I expected to show up, pick up my car, and GO! I wish! I was there at least another hour while she tried to find my paperwork, fob and car. VERY unsatisfactory. More

by ChicagoGina Verified Customer Verified Customer

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I like going to Golf Mill much better than Jennings. I was a regular customer at Jennings for years however they screwed me on an oil change so I moved to Golf Mill. I called ahead for an appointment f I was a regular customer at Jennings for years however they screwed me on an oil change so I moved to Golf Mill. I called ahead for an appointment for oil change, TPS sensors & a leaking left rear axel seal. That was a Tuesday. Having to wait until Friday to get my truck back is silly to me. I was an autotech for 25 years ( I can verify) All of my experience is on euro cars but I am pretty certain it does not take 4 days to complete these. The axel seal is 4 hours max - with break shoes. I know the game but I am paying for a rental. It does'nt seem right to me. Sadly, I may have to start looking for another dealer More

by RSHUTOUT1 Verified Customer Verified Customer

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My vehicle was done on time and all the charges were explained in full detail, thank you for the great service!! explained in full detail, thank you for the great service!! More

by FURBALL23 Verified Customer Verified Customer

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Took a month to carry you the repairs, they lost my warranty paperwork, said they would reprint it and didn’t, passenger door was damaged while in their care, and communication was poor. Ended up speak warranty paperwork, said they would reprint it and didn’t, passenger door was damaged while in their care, and communication was poor. Ended up speaking with sales who did much better job of communicating. Spoke with Service Manager who said would ring me back in 2 hours and never did. Poor experience. More

by Alex Verified Customer Verified Customer

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Good honest service, I appreciated their technicians sending me measurements so I could make my own assessment. sending me measurements so I could make my own assessment. More

by grant.durbahn Verified Customer Verified Customer

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Jonathan was so helpful and friendly. He explained everything clearly and was great to work with. He explained everything clearly and was great to work with. More

by ELENABATMAN Verified Customer Verified Customer

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Service was very fast and efficient. The staff is very kind and knowledgeable. Definitely recommend! The staff is very kind and knowledgeable. Definitely recommend! More

by BIBIPR Verified Customer Verified Customer

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I am very dissatisfied. I drove away with the exact problem after 5 days of service. From the Chevy Dealership Service Department! I feel like they chose what was wrong, lo I drove away with the exact problem after 5 days of service. From the Chevy Dealership Service Department! I feel like they chose what was wrong, looking for the most expensive jobs, fixed it and charged me for something that I never asked for! They took advantage of the situation. I have purchased 2 vehicles 1 brand new and 1 used. I will never use the Chevy service dealership again and I encourage others not to do so. $5,000.00 later I still have the same issue. They really need to work on communicating with the customers. Not once did they call, each time we called asking about the status, no courtesy car available. It cost me Uber fees and bumming a ride for what we were told a day or two process. Again, it’s over and done, my car is still not fixed now I have to pay someone else to fix what I took to the dealership to fix, but didn’t! I thought taking back to where you purchased the car gave me a sense of they know, they’re Chevy mechanic's !! I kept saying the other places won’t know, but Chevy will!!! Don’t go anywhere else. I really wish I had. The car is older and I trusted that they were going do the right thing by their customers!!! That didn’t happen!!!! I got ripped off. I promise you, it will never happen again. Lesson learned. More

by DEEHICKS.64 Verified Customer Verified Customer

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Never gave call on status of car problems I had to call 4 times terrible times terrible More

by HANGMAN.DIS Verified Customer Verified Customer

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I needed anew battery for my car. It was a three hour wait, there were not that many people waiting it it seemed so long to wait. It was a three hour wait, there were not that many people waiting it it seemed so long to wait. More

by NOWAK5909 Verified Customer Verified Customer

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