Bryan Barrera | Page 2

This is the second car I've purchased from Findlay. Both experiences were great. Sales personnel are friendly, finance process easy, and the cars are quality. Both experiences were great. Sales personnel are friendly, finance process easy, and the cars are quality. More

by RONDA1125 Verified Customer Verified Customer

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I had a very pleasant and positive experience at your dealership. Lego was an amazing salesman, making me feel welcomed and answered any and all my questions about the car. Bryan in financing was also ve dealership. Lego was an amazing salesman, making me feel welcomed and answered any and all my questions about the car. Bryan in financing was also very welcoming and comforting in helping me set up my payments. I'll highly recommend your dealership to my friends and family! More

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I'm not the type to ever post reviews but this dealership deserves a negative review. l've already have told my family, friends, and co-workers to never buy a vehicle from here. This is by far the worst Car deserves a negative review. l've already have told my family, friends, and co-workers to never buy a vehicle from here. This is by far the worst Car buying experience l've ever experienced. Bought a truck from there and they told me after the test drive that it won't be done for 2-3 days. It took me 9 days to finally receive my truck because they found mechanical issues that should have been inspected and resolved before they even tried selling it to me. Through the 9 days they gave me nothing but bad communication and failed after failed promises. I never once felt like I received good customer service after the first initial day. When I arrived to pick up the truck they had taken out the bed cover and truck bed mat out. Both were there when I looked, test drove, and signed the paperwork for it. Claiming there was damage, so in short they gave me a truck that I didn't sign for stripping away some of its premium features. More

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Not too happy with the Findlay Chevrolet. I went to the dealership on New Year’s Eve and was greeted by a salesman (Pablo or Pedro) who asked me how he could “help?” I told him I was interest I went to the dealership on New Year’s Eve and was greeted by a salesman (Pablo or Pedro) who asked me how he could “help?” I told him I was interested in purchasing a particular vehicle (Tahoe LS) at “MSRP.” I told him I was concerned with the “Market Adjustment” on the vehicle and specifically told him that I was prepared to purchase it that day, if I could buy it at MSRP. In response, the salesman Pedro/Pablo told me “don’t worry about the Market Adjustment, they will take that off because it’s the last day of the year and you can buy it at MSRP.” Pablo/Pedro then told me he was going to get a manager (Bryan) to confirm what he was saying. Pablo/Pedro brought back Bryan who I believe introduced himself as the internet sales manager. Almost immediately, Bryan backpedaled on what Pablo/Pedro told me only minutes earlier. Bryan apologized for what Pablo/Pedro represented and proceeded to tell me that they “would not be able to sell me the vehicle at MSRP,” as was represented by Pablo/Pedro, but would be willing to work things out. Bryan then convinced us to test drive the vehicle and said that we could still work things out. After the test drive, we went inside and met with Bryan who told me that the best Findlay could do was to sell the vehicle at $3000 over MSRP, which is not what the Pablo/Pedro, the original salesman represented. I am very disappointed that Findlay Chevrolet did not honor the spoken word of its representative, which was indeed acknowledge verbally and in writing (via text) by the internet sales manager, Bryan. I have purchased 2 brand new Cadillac’s from Findlay Cadillac but have never had an experience like this. I do not plan on buying any more vehicles from Findlay and certainly will be advising friends, family and colleagues of my experience and recommending that they do the same. More

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