Bryan Deguzman | Page 6

Unfortunately negative 5 isn’t an option! This dealership is unbelievable. I had contacted their sales department on 08/31/2023 in regarding to a vehicle on their website, the gentleman (Brya This dealership is unbelievable. I had contacted their sales department on 08/31/2023 in regarding to a vehicle on their website, the gentleman (Bryan) told me he could hold the car until Saturday if I had submitted a credit application and was approved… I got a call from Quinn, a saleswoman telling me I was approved, but needed to come in tonight as they don’t hold cars… she stated she would get a manager involved to try to hold the car, that’s where Pete comes into play. He sold the car from out under me after running my credit under false pretenses and was cocky about it. I have filed a report of fraud against the dealership, I strongly do not advise anyone to purchase anything from them. They sent my credit profile to 10 banks only to not hold a car for 2 days after promising to do so… I can’t believe their level of unprofessionalism… it’s truly astounding with the level of arrogance I have encountered with my interactions at this dealership. I strongly recommend Faulkner, they are a breeze to deal with! More

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Amazing experience from start to finish. I would highly recommend to ask for Mr King a thorough gentleman to help you with your new or used car purchase. I would highly recommend to ask for Mr King a thorough gentleman to help you with your new or used car purchase. More

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Pinckney was amazing and patient with me. I appreciate his kind heart and time with me. I appreciate his kind heart and time with me. More

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Large inventory. Tim, Sales Representative was honest and helpful, extremely nice guy. Sales process was uncomfortable, and extremely LONG and annoying. Tim, Sales Representative was honest and helpful, extremely nice guy. Sales process was uncomfortable, and extremely LONG and annoying. More

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My experience was wonderful from start to finish. He helped me find the right vehicle. He helped me find the right vehicle. More

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It was a pleasure dealing with Austin! He was on the ball and kept us informed as to when our vehicles would arrive! He demonstrated professionalism at all times and seemed to be quite kn He was on the ball and kept us informed as to when our vehicles would arrive! He demonstrated professionalism at all times and seemed to be quite knowledgeable about the vehicles we were purchasing! Appreciated his sense of humor! THANKS, AUSTIN! More

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Great experience. Quick response and no pressure. Would buy again. Everyone at dealership was helpful and cares. Quick response and no pressure. Would buy again. Everyone at dealership was helpful and cares. More

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Great dealership. Very friendly people. Nice cars. Decent prices. Was good for a first time buyer like me. Very friendly people. Nice cars. Decent prices. Was good for a first time buyer like me. More

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This dealership it's complete garage! DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE IGNORED !! THEN WHEN A REPLY FINALLY COMES IT'S EXTREMELY CONFLICTING FROM THE ORIGINAL PHONE CAL DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE IGNORED !! THEN WHEN A REPLY FINALLY COMES IT'S EXTREMELY CONFLICTING FROM THE ORIGINAL PHONE CALL!! No one spoke to one another about what I was looking for in my new car .So it became EXTREMELY FRUSTRATING having to explain myself multiple times to seemingly deaf ears!! If I could rate this dealership 0 stars, I would!! Ever since this dealership changed owners from Freedom Toyota to Heritage Toyota the customer service has gone completely down the toilet! More

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Worked with Daniel Lugo, Salesperson, and Bryan DeGuzman, the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer upd the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer updates and no surprises. Unlike other Toyota dealers in the area Heritage went the extra mile to deliver the vehicle I wanted in short order rather than projecting indifference and giving me some nebulous distant expected delivery estimate. Daniel and Ryan were professional and accommodating throughout the entire ordering and delivery process. Thank you for your effort in securing the vehicle I wanted in a timely manner. Looking forward to many years of pleasurable driving and dealer support. More

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