Bryan Deguzman | Page 6

Great experience. Quick response and no pressure. Would buy again. Everyone at dealership was helpful and cares. Quick response and no pressure. Would buy again. Everyone at dealership was helpful and cares. More

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Great dealership. Very friendly people. Nice cars. Decent prices. Was good for a first time buyer like me. Very friendly people. Nice cars. Decent prices. Was good for a first time buyer like me. More

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This dealership it's complete garage! DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE IGNORED !! THEN WHEN A REPLY FINALLY COMES IT'S EXTREMELY CONFLICTING FROM THE ORIGINAL PHONE CAL DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE IGNORED !! THEN WHEN A REPLY FINALLY COMES IT'S EXTREMELY CONFLICTING FROM THE ORIGINAL PHONE CALL!! No one spoke to one another about what I was looking for in my new car .So it became EXTREMELY FRUSTRATING having to explain myself multiple times to seemingly deaf ears!! If I could rate this dealership 0 stars, I would!! Ever since this dealership changed owners from Freedom Toyota to Heritage Toyota the customer service has gone completely down the toilet! More

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Worked with Daniel Lugo, Salesperson, and Bryan DeGuzman, the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer upd the Internet Manager to locate exactly the Highlander that we wanted. We put a deposit on it and received delivery in 4 weeks with regular dealer updates and no surprises. Unlike other Toyota dealers in the area Heritage went the extra mile to deliver the vehicle I wanted in short order rather than projecting indifference and giving me some nebulous distant expected delivery estimate. Daniel and Ryan were professional and accommodating throughout the entire ordering and delivery process. Thank you for your effort in securing the vehicle I wanted in a timely manner. Looking forward to many years of pleasurable driving and dealer support. More

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Pinkney was very helpful. It was a great experience. I am happy with my purchase. I do wish I did not have to do the review while at the dealership. The trade in offer wa It was a great experience. I am happy with my purchase. I do wish I did not have to do the review while at the dealership. The trade in offer was poor. More

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Terrible service. The sales agent is great but the rest of the team is terrible. They don’t help, they don’t know anything, and they are lazy. I will never purchase an The sales agent is great but the rest of the team is terrible. They don’t help, they don’t know anything, and they are lazy. I will never purchase another vehicle and I will never recommend this place. More

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Uninformed, unprofessional, and wholly inefficient. Several problems with this dealership, with 2 being standouts. The first problem with trying to negotiate a deal was the sales consultant Muhammad Kh Several problems with this dealership, with 2 being standouts. The first problem with trying to negotiate a deal was the sales consultant Muhammad Khan trying to charge a full $1,495 over the asking price on a used vehicle ($40,495 vs the listed $39,000) with no explanation. The second is the time I wasted through communication, in-transit, and at the dealership only to find out they are uninformed about NY State tax law and tried charging me additional, unnecessary sales tax. They have yet to provide me any real insight of their decision to charge full sales tax when a trade is involved. Fortunately I am more informed in the car sales process than most and contacted the NYS department of tax and finance to confirm there is no tax stipulation that would support their decision. It is also worth noting that I tried to correct them multiple times before traveling to their dealership and received the correct out the door pricing by email before traveling. Even doing 90% of the work for them they still could not get it right. That is true incompetence and I can only imagine the number of out of state customers who have been overcharged due to their unfamiliarity with the customer’s state tax laws. More

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I am very pleased with this dealership. From the start to finish they listened to my wants and needs. Extremely professional and true to their words. Muhammad was my sales rep HIGHLY RECCOM From the start to finish they listened to my wants and needs. Extremely professional and true to their words. Muhammad was my sales rep HIGHLY RECCOMEND More

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Best cars salesman’s. Knows his stuff. Definitely will tell my friends about him if they are interested in any cars. Knows his stuff. Definitely will tell my friends about him if they are interested in any cars. More

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Easy to work with. Honest pricing on what they buy and sell. No pressure. Found a late model car that suits my driving needs. Thanks team. Honest pricing on what they buy and sell. No pressure. Found a late model car that suits my driving needs. Thanks team. More

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