Bryan Deleon

WARNING: DO NOT TRUST STEWART CHEVROLET IN COLMA OR SALES MANAGER BRYAN DELEON TO HONOR THEIR OWN EMPLOYEES' WRITTEN COMMITMENTS! I had an absolutely unacceptable experience with Stewart Chevrolet in Colm MANAGER BRYAN DELEON TO HONOR THEIR OWN EMPLOYEES' WRITTEN COMMITMENTS! I had an absolutely unacceptable experience with Stewart Chevrolet in Colma, California, involving employee Nicolas ("Nico") and his manager, Bryan Deleon. Nicolas offered me $15,000 for my Toyota Prius — TWICE, IN WRITING — with the only condition being that the vehicle pass inspection. Based on those written offers, I made an appointment to bring my vehicle to the dealership and turned down other legitimate purchase offers of approximately $14,900. But when I arranged to bring the car in, Nicolas suddenly reduced the offer to $13,000 — a shocking $2,000 reduction — after speaking with his manager, Bryan Deleon. This was not because the car failed an inspection. The dealership had not even inspected it! When I subsequently spoke with Bryan Deleon, I personally read him the entire text-message exchange documenting Nicolas's two separate $15,000 offers. Bryan's response was astonishing. He told me that Stewart Chevrolet had to fire Nicolas because he repeatedly offered customers more money for vehicles than the dealership was willing to pay. Think about that for a moment. According to the manager himself, this was apparently a recurring problem at the dealership, yet Stewart Chevrolet still refused to take responsibility for what its own employee had promised customers in writing! Even more outrageous, Bryan acknowledged that purchasing my Prius for $15,000 would NOT cause the dealership to lose money. He admitted that Stewart Chevrolet simply wouldn't make as much profit as it typically expects. Despite this admission, and despite being given THREE separate opportunities to honor the original written $15,000 offer, Bryan refused every single time. Apparently, protecting the dealership's usual profit margin was more important than honoring its employee's written word, treating a customer fairly, or preserving the dealership's reputation. Because I relied on Stewart Chevrolet's repeated written offers, I turned down other serious offers of $14,900. We wasted valuable time and lost other selling opportunities as a direct result of this experience. My message to anyone considering doing business with Stewart Chevrolet is simple: BE EXTREMELY CAREFUL. What good is a written offer from a dealership if its own management can simply disregard it? What good is a dealership's word if its managers refuse to stand behind their employees' promises — even when doing so would still leave the dealership with a profit? This was not a minor misunderstanding or a disagreement over the car's condition. It was a $2,000 reduction from two documented written offers before the vehicle was even inspected, followed by three refusals from management to make things right. Stewart Chevrolet and Bryan Deleon had multiple opportunities to resolve this fairly. They chose not to. In my opinion, this demonstrates an appalling lack of accountability, professionalism, and respect for customers. My advice: DO NOT RELY ON STEWART CHEVROLET'S WRITTEN OFFERS. GET EVERYTHING FINALIZED BEFORE TURNING DOWN OTHER BUYERS OR WASTING YOUR TIME VISITING THIS DEALERSHIP. I would give Stewart Chevrolet ZERO STARS IF POSSIBLE. ONE STAR — MY LOWEST POSSIBLE RATING. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN. More

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