Excellent customer service from start to finish.
The service advisor was attentive, communicative, and truly went above and beyond.
The service advisor was attentive, communicative, and truly went above and beyond.
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by jacquelinegriggs1
Verified Customer
Verified Customer
Other Employees Tagged:
Bryan Malave
Jan 05, 2026 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Bryan demonstrated exceptional professionalism, and the
service he provided for me and my vehicle was outstanding. I sincerely appreciate the quality of his work.
service he provided for me and my vehicle was outstanding. I sincerely appreciate the quality of his work.
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by salasmax88
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
The service was excellent with the highest level of
customer service and professionalism beyond reproach
customer service and professionalism beyond reproach
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by Anthony W Hawkins
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jacinda Woods
Nov 24, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Every time I have had service performed at the
dealership, I am confident that the dealership cares about my customer experience. They are invested in me being a happy customer, and are always eag
dealership, I am confident that the dealership cares about my customer experience. They are invested in me being a happy customer, and are always eager to see me leave it satisfied. Bryan is a very knowledgeable and patient service advisor.
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by JENSKI333
Verified Customer
Verified Customer
Other Employees Tagged:
Bryan Malave
Oct 29, 2025 -
Big Star Hyundai responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Got charged for the wrong thing went to get a alignment
and they did the alignment b4 they told me my tie rod was bent they should’ve told me first now I gotta spend so much
and they did the alignment b4 they told me my tie rod was bent they should’ve told me first now I gotta spend so much
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by sills.christian
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Big Star Hyundai responded
Thank you for your business and your review. We are sorry to hear that you feel that you did not receive a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young. Service Director, kohly@bigstarhyundai.com
very pleased with the work they did on my car they were
courteous and very informative.
courteous and very informative.
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by VICKIEJONES239
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Paul Davila
, zzKaleb zzChadwell
Jul 29, 2025 -
Big Star Hyundai responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Brian has been great.
I was assigned to him on both og my recent visits. He was knowledgeable and kept me jnformed every step of the way. When costs exceeded my available
I was assigned to him on both og my recent visits. He was knowledgeable and kept me jnformed every step of the way. When costs exceeded my available funds, he referred me to a financing solution.
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by ti.ray89
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Big Star Hyundai responded
Thank you! We appreciate your kind words about Brian and are glad to hear you had a great experience with his customer service. We look forward to seeing you again!
Great customer service and easy to deal with.
Always answered all of my questions and responded quickly when needing an update.
Always answered all of my questions and responded quickly when needing an update.
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by Adriayala0418
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Bryan did an excellent job letting me know what was wrong
with my car. He made a video showing me. Also, what needed to be done that day and what needed done soon. Clear pricing as well.
with my car. He made a video showing me. Also, what needed to be done that day and what needed done soon. Clear pricing as well.
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by KAYLEEJACKMOM
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Big Star Hyundai responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
The repair was fine but there was grease on steering
wheel and visor and a pillar
wheel and visor and a pillar
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by brianmanis950
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Big Star Hyundai responded
Thank you for your business and feedback. Sounds like we got the repair done right, but we missed the mark on a clean finish. That's definitely not the experience we want you to have, and we sincerely apologize for the grease left behind on your vehicle. We'd like to make this right. Please bring your vehicle back, and we'll be happy to thoroughly reclean the vehicle for you. We'll ensure your car is returned to you in the condition you expect. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.
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3 yrs, 8 mos
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