Bryan Stoppelman | Page 13

Dealer could have been more accommodating. A few minor things like a step plate and molding were excessively worn for a 70,000 used vehicle with only 12,000 miles. They would not replace. I replace and things like a step plate and molding were excessively worn for a 70,000 used vehicle with only 12,000 miles. They would not replace. I replace and fixed my self and cost 300.00. Small price to pay for a happy customer. Doesn’t say much for there customer service skills More

by Keithf78 Verified Customer Verified Customer

Report | Print

Outstanding service; incredible professional team at Luther. We have been going to this Dealership and it’s predecessor for some 25 plus years. Alix Mosie is the very best car salesman we have ever Luther. We have been going to this Dealership and it’s predecessor for some 25 plus years. Alix Mosie is the very best car salesman we have ever dealt with. More

by joseph43 Verified Customer Verified Customer

Report | Print

The staff and my vehicle were a perfect fit. Am pleased with all aspects of my search and ultimately mu purchase. Thank you and I will shop again! with all aspects of my search and ultimately mu purchase. Thank you and I will shop again! More

by TODD.EDINGER Verified Customer Verified Customer

Report | Print

It was a very pleasant buying experience. From the sales department, service department and fiance department they were all very friendly and helpful. Thanks Nicholas for all you help! department, service department and fiance department they were all very friendly and helpful. Thanks Nicholas for all you help! More

by Ts-heil Verified Customer Verified Customer

Report | Print

WOULD NOT RECOMMEND. I purchased a vehicle virtually for Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and there were always excuses. It took 12 days to get the vehicle after I sent them $25K. They ignored all my text. They waited five days after I paid to even send me the paperwork to sign when it could have been done the next day. They didn't have any communication at all or at least that's their excuse why my paperwork wasn't processed. THESE PEOPLE DO NOT CARE ABOUT YOU WHEN THEY GET YOUR MONEY. They pushed and pushed for me to buy an extended warranty because they knowingly shipped me a car with transmission issues. They blamed a relearn but they were lying. They were even too sorry and lazy to do a relearn before even shipping the vehicle because I was over 1300 miles and they thought Id just deal with it. The vehicle came off the truck slamming into different gears. Super jerky and jumpy. They shipped the vehicle with the last owner's registration plates, they did not provide a temporary registration tag, and they left the last owner's personal information in the car. I contacted the salesman Titus and he ignored my messages until I threaten to send the car back. They immediately started blowing my phone up with text messages and calls. Titus tried to accuse me of damaging the transmission when he knew from the start it left the lot like that. He tried to threaten to charge me for the transmission issues. They knew they were wrong so the general manager called one of his buddies and talked him into doing a relearn. THEY DID THIS TO BUY THEMSELVES TIME SO I WOULD BUST THE RETURN DATE. DONT TRUST THESE CROOKS. I took additional time off work for these idiots to come up with a solution. The relearn did not work. They told me to give it a few days to learn my driving characters. I was super careful about everything. The transmission got worse. It started vibrating and shaking the car. It was slamming into gears super hard. I went to a local Cadillac expert ( he had a shop full of Cadillacs to repair ) He told me the dealership was a bunch of crooks and that they knew the car needed a transmission replacement and a torque converter. Instead of replacing this, they tried to take advantage of me and ship it because I lived 1300 miles away. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY. Now I am having to spend extra money out of my pocket for a rental car because they were too lazy to fix the issues themselves so they tried to push it off with the warranty bs. More

by KEYMONTAECLARK Verified Customer Verified Customer

Report | Print

This was the most pleasant experience I ever had in buying a new car. The people at Luther Cadillac made it simple and very pleasant. buying a new car. The people at Luther Cadillac made it simple and very pleasant. More

by Mortadaousama Verified Customer Verified Customer

Report | Print

Very warm staff and very pleasant to be in there and that goal day.Will was very nice and pleasant to work with I would recommend that other people to shop there goal day.Will was very nice and pleasant to work with I would recommend that other people to shop there More

by THADEMO2 Verified Customer Verified Customer

Report | Print

Riley helped us to lock in the perfect vehicle! He went above and beyond in customer service and didn’t make us feel like we were pressured at any point. This was a great experience and we will be recommen above and beyond in customer service and didn’t make us feel like we were pressured at any point. This was a great experience and we will be recommending this place to our friends and family for their future vehicles! Thanks for an awesome experience. More

by CHRISTINAPETERS Verified Customer Verified Customer

Report | Print

Nice dealership with helpful staff. Made for a fun and relaxed purchasing experience. Would recommend to friends and family. Management was very involved and made sure everything went as expected. relaxed purchasing experience. Would recommend to friends and family. Management was very involved and made sure everything went as expected. More

by MJM7496 Verified Customer Verified Customer

Report | Print

Vang was really helpful and friendly. Riley was helpful and an excellent instructor with all the technology. Brian was very helpful and fair making the deal. Luther’s Customer service was outstanding deale and an excellent instructor with all the technology. Brian was very helpful and fair making the deal. Luther’s Customer service was outstanding dealership. More

by Dream on Verified Customer Verified Customer

Report | Print