Bryan Thigpen | Page 2

Poor quality this time all lug nuts were loose when I left. Was disappointed with this service time. Generally is good left. Was disappointed with this service time. Generally is good More

by Nikhiawilliams Verified Customer Verified Customer

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My experience Uftring Pekin was excellent from beginning to end. Chris Stewart and Ian Lot were awesome. I purchased a very nice vehicle and awe’re awesome. I purchased a very nice vehicle and a fair price to end. Chris Stewart and Ian Lot were awesome. I purchased a very nice vehicle and awe’re awesome. I purchased a very nice vehicle and a fair price. There were a few issues that were noted, and the team was eager to fix them and provide outstanding customer satisfaction for me! More

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They scheduled a glass company to change my windshield. (Gorilla glass on a Jeep after a 4 month wait for the glass) Told me to be there at 8 for a 8:30 appointment. Glass company didn’t show up until 10:3 (Gorilla glass on a Jeep after a 4 month wait for the glass) Told me to be there at 8 for a 8:30 appointment. Glass company didn’t show up until 10:30. Not sure who dropped the ball on this one. More

by MRWORDMONGER Verified Customer Verified Customer

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No appointment but got oil change and tire rotation really quick. Great service, great to work with. really quick. Great service, great to work with. More

by nytmovz2 Verified Customer Verified Customer

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Got me right in and out everything works great. Timing was great as well! Thank you Brandon and Dave for always getting it done Timing was great as well! Thank you Brandon and Dave for always getting it done More

by nateschneider86 Verified Customer Verified Customer

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Outstanding customer service, will always go back for service. Bryan was awesome and very knowledgeable. Thank you. service. Bryan was awesome and very knowledgeable. Thank you. More

by P.Oquendo Verified Customer Verified Customer

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Have had our 209 Nissan Altima into this dealership numerous times since it was purchased with an extended warranty.. Two times this year there have been problems. Several months ago it was in an The p numerous times since it was purchased with an extended warranty.. Two times this year there have been problems. Several months ago it was in an The power steering rack was replaced. Also during that same time period the serpentine belt was replaced twice as well as the power steering pump. After the power steering pump was replaced leaked power steering fluid on my mom's concrete driveway. It was on a Friday night that I discovered this & thought it was transmission fluid. Both Uftring Chrysler Dodge Jeep & Uftring Nissan refused to look at it on Saturday. So, I drove to Uftring Nissan. At first they refused to look at it. I told them i wanted transmission looked at because I was afraid to drive it over the weekend. Showed the technician the picture of fluid on driveway. I also explained it had just had 3200 worth of warranty work done at Uftring Chrysler Dodge Jeep & I shouldn't be having problems like this, wanted problem checked that day to make sure i wasn't running a major component like transmission or power steering pump. They did agee to check it. After checking it they said fitting on power steering pump was leaking. They topped off power steeringfluid. And said to take back to Uftring Chrysler Dodge Jeep for repairs. Gave a printout of problem.Took back to Uftring Chrysler Dodge Jeep & repaired fitting. Got car back & was making noise when turning steering wheel. We're told "it's air in the system. It'll work itself out in a couple weeks". However it never did. Not long ago had an oil change done where they did an inspection. During the inspection they noted that cv axel needed replaced. Which I was told should have been discovered during the rack replacement you had done. The a/c wasn't working. Setup appointment with Uftring Chrysler Dodge Jeep to bring car in 7/3/25. This time we were given a rental/loaner for the week it was being worked on. Last time we were without transportation for three weeks while it was in for repairs. Which severely inconvenienced us. So, the cv axel & a/c compressor were replaced..under warranty. However, i was told by Brandon Garcia we need struts. Which we put front struts on last July. Took it somewhere else and they did another free inspection. Checked it out & said it DOESN'T need struts. Also was told the whining is from power steering needing to be bled. More

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I appreciate the staff and technicians that take care of our needs as customers.excellent customer service,thank you! our needs as customers.excellent customer service,thank you! More

by teabernathy22 Verified Customer Verified Customer

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The process was very smooth and timely, staff was very friendly!! My car was washed after! The price was fair and comparable! friendly!! My car was washed after! The price was fair and comparable! More

by michele.jones1986 Verified Customer Verified Customer

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Uftring Jeep has provided great service and vehicle advice to me and my wife. I have recommended them to many of my friends and relatives. They will continue to receive my business in forth coming ye advice to me and my wife. I have recommended them to many of my friends and relatives. They will continue to receive my business in forth coming years. Good parts and timely service when critically needed has kept me coming back. More

by labdog3 Verified Customer Verified Customer

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