106 Reviews
Write a Review106 Reviews of Burrell Henry
December 18, 2019
Get it done, today The service person explained to me exactly the things needed to know to make a good decision to go forward and get service completed. And he also sugg The service person explained to me exactly the things needed to know to make a good decision to go forward and get service completed. And he also suggested other item which needed to be done, wow. Thank you service guy. More
December 13, 2019
Everyone was so courteous an helpful. My late husband and I have been going to Heritage Cadillac for several years, and we trust the staff and always have come away feeling we have been ta My late husband and I have been going to Heritage Cadillac for several years, and we trust the staff and always have come away feeling we have been taken care of in a fair manner. More
Other Employees Tagged: Mark Brennan
December 13, 2019
Best experience time after time after time From Sue at the front desk, to the personal service from the Service Technician Burrell, to Christian the always fabulous and caring mechanic. I re From Sue at the front desk, to the personal service from the Service Technician Burrell, to Christian the always fabulous and caring mechanic. I recommend this place over any other Cadillac dealership. More
Other Employees Tagged: Daren Schaffert
December 08, 2019
Exceeded All Expectations! I had a full day planned and realized I had a flat tire. I pulled into Heritage Cadillac, and Mr. Henry addressed my needs right away. He was frien I had a full day planned and realized I had a flat tire. I pulled into Heritage Cadillac, and Mr. Henry addressed my needs right away. He was friendly, professional, and wonderful. Every member of the team was friendly and attentive. I can't thank them enough. They provided a loaned car, and I was able to complete my plans for the day. I received a text when the work was done, and I returned the car. My fully repaired car was ready and waiting for me. Thanks so much for your exceptional service! More
Other Employees Tagged: The gentleman who provided the loaner was exceptional too.
November 05, 2019
Routine service and recall repair For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hugh For this trip, Burrell Henry was helpful with every thing that I needed. Very experienced and professional. We have been dealing with Charles Hughes for decades. He has been very helpful every time we need a new car. He has also helped me understand all of the gadgets on the Escalade. More
Other Employees Tagged: Charles Hughes
October 24, 2019
I am always treated courteously at Heritage Cadillac. I am always pleased with the Service I receive from the staff. They are clear in their explanations of the service needed and are always friendly and I am always pleased with the Service I receive from the staff. They are clear in their explanations of the service needed and are always friendly and helpful. More
Other Employees Tagged: Chris Halley
October 17, 2019
The Best Customer Burrell Henry took care of my car needs. I had my oil change and tire rotate. he even told i had a recall on my car. He took care that to. Burrell Henry took care of my car needs. I had my oil change and tire rotate. he even told i had a recall on my car. He took care that to. More
October 09, 2019
GOOD WORK I JUST LIKE THE WAY MR.BURELL GOES ABOUT TAKING CARE OF CUSTOMERS VERY UNDERSTANDING ABOUT YOUR CONCERN ABOUT YOUR AUTOMOBILE JUST A GOOD PERSON TO DO I JUST LIKE THE WAY MR.BURELL GOES ABOUT TAKING CARE OF CUSTOMERS VERY UNDERSTANDING ABOUT YOUR CONCERN ABOUT YOUR AUTOMOBILE JUST A GOOD PERSON TO DO BUSSINESS WITH.NEVER HAD A BEEF WITH HIM IN ALL THE TIMES I BEEN DOING BUSSINESS AT HERITAGE CADILLAC A VERY GOOD PERSON FOR YOU ALL TO HAVE ON YOUR TEAM..VERY SATISFIED WITH HIS KNOWLEDGE ABOUT AUTOMOBILE. More
Other Employees Tagged: Daren Schaffert, Fran Scepanovich , Ed Gegenheimer
October 08, 2019
engine light was on Originally was told by a friend my reversal light wasn't working. I called early Monday AM to see if I could bring the car in. Burrell checked it ou Originally was told by a friend my reversal light wasn't working. I called early Monday AM to see if I could bring the car in. Burrell checked it out and say the orange light in the card stated it was the engine light. I had to be some where around l0:00. They worked on the car and I kept my appointment . More
Other Employees Tagged: Todd Cunningham
September 29, 2019
Professional and Personal Having been a client of Heritage for many years, every car deal is different and new, yet the staff, Charles Hughes, Darren, Burrell, Cathy, Sly, all Having been a client of Heritage for many years, every car deal is different and new, yet the staff, Charles Hughes, Darren, Burrell, Cathy, Sly, all show a Team Like performance on my behalf giving me comfort and trust in myself and the decisions we all made together. As if this deal was the only one on their desk that day. Wow! Always going above and beyond in EVERY department! Thank you to the entire Heritage Cadillac for my 3rd vehicle, our families 7+ vehicles and 20 years, as exciting as my first Cadillac experience! More
Other Employees Tagged: Daren Schaffert, Charles Hughes, Kathleen Clapper