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CEDRIC RUSSELL
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CEDRIC RUSSELL | Page 5
Warranty Administrator
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
60 Reviews
60 Reviews
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60 Reviews of CEDRIC RUSSELL
Verified Customer
Helpful 
July 26, 2022
Worst experience I've ever had. Absolutely no sense of customer service. Poor response from service dept or time frame for repairs. Rebecca in service was the only one that respon Absolutely no sense of customer service. Poor response from service dept or time frame for repairs. Rebecca in service was the only one that responded to the moment. It's will be over 30 days and 3 trips to the dealership to attempt a resolution. More
by Mike Williams Sr
Other Employees Tagged: Rebecca
July 25, 2022
Convenient from highway. Personnel were friendly, greeted me warmly, and ran through the inspection slowly after the work was completed. Even though this was over an hour dri Personnel were friendly, greeted me warmly, and ran through the inspection slowly after the work was completed. Even though this was over an hour drive for me it was worth it. I never felt like I was being influenced to do work that wasn’t needed. More
by NancyNF
Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim , BRIAN KRAGEL, DAN TAYLOR, Hattie?
July 12, 2022
Cedric at Maple Hill helped me resolve the issues with my vehicle, and was always quick to respond when I called. It took some time, but I am appreciative of Maple Hill Auto and would recommend them to anyo vehicle, and was always quick to respond when I called. It took some time, but I am appreciative of Maple Hill Auto and would recommend them to anyone! More
by JHIRSCH283
July 01, 2022
Helpful Treats like a person. Good customer service People are nice. Takes time to make sure all is ok. Good customer service People are nice. Takes time to make sure all is ok. More
by HEATHER_RAFFETY
Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim , BRIAN KRAGEL, DAN TAYLOR
June 30, 2022
Maple Hill’s service was friendly and efficient. My oil change and tire rotation were done quickly and I was able to leave with a clean car...thank you Maple Hill. My oil change and tire rotation were done quickly and I was able to leave with a clean car...thank you Maple Hill. More
by BOBINVESTOR1
Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim , BRIAN KRAGEL, DAN TAYLOR
June 29, 2022
oil change - done quickly, the waiting room is clean and convenient to wait in, they do a general check and a complimentary car wash as well convenient to wait in, they do a general check and a complimentary car wash as well More
by ALLA_WHITE
Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim , BRIAN KRAGEL, DAN TAYLOR
June 29, 2022
Cedric does not belong in customer service. He is rude and not helpful at all. The ladies are very kind. I will seek other service centers going forward to avoid Cedric. He is rude and not helpful at all. The ladies are very kind. I will seek other service centers going forward to avoid Cedric. More
by MELWHITE
June 28, 2022
Even though I was late they were able to service me when i arrived. They are the bedt👍 i arrived. They are the bedt👍 More
by WAYNE28
Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Randy Kim , BRIAN KRAGEL, DAN TAYLOR, Daniela
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