Caleb Elks | Page 3

Juan came in on his day off to accommodate us, and was very personable and kind. He and the manager helped us trade in a car that we purchased (unfortunately as a result of a poor online buying experience very personable and kind. He and the manager helped us trade in a car that we purchased (unfortunately as a result of a poor online buying experience with another dealer). We were very stressed out about the situation, but they helped us find the car we love!! We really appreciate them both. More

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Very easy and pleasant experience. Allan made the process quick and provided me with all the features my new MDX has to offer. I would go back to Leith and I’d work with Allan again. Thank you! quick and provided me with all the features my new MDX has to offer. I would go back to Leith and I’d work with Allan again. Thank you! More

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Allan was one of the most professional, genuine people I have ever met!! Good man and good person for Leigh Acura!! Love Allan!!! Love is sensitivity to his customers needs!!!! have ever met!! Good man and good person for Leigh Acura!! Love Allan!!! Love is sensitivity to his customers needs!!!! More

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I had a great experience with this dealership. Personnel was friendly and worked out a great deal for me, they got the car that I wanted even if it wasn't in stock. I highly recommend this place. was friendly and worked out a great deal for me, they got the car that I wanted even if it wasn't in stock. I highly recommend this place. More

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Allan was incredibly helpful, patient and resourceful. Made for a wonderful buying experience. I will certainly recommend him to anyone I know in the market for a new vehicle. Made for a wonderful buying experience. I will certainly recommend him to anyone I know in the market for a new vehicle. More

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Attentive but Not Pushy Sales I don't treat a vehicle as investment, I treat it as a necessity tool that loses value over time. Therefore my goal as a buyer is to find a good and r I don't treat a vehicle as investment, I treat it as a necessity tool that loses value over time. Therefore my goal as a buyer is to find a good and reliable vehicle for the next ten years. My last practical car is a Honda Civic Hybrid from Leith Honda next door, it was practical because I used to commute a lot back then. Now I'm in the market again, but I no longer commute, so I'd rather find myself a luxury vehicle with tried-and-tested gas engine that can suite my new lifestyle, yet still fully versatile. There was no dealer negotiation when I bought the Civic in 2007, as I did my research and laid out my target price with a reason -- allowing fair dealer profit above true cost. This time around, I did my homework again on both the 2020 Acura RDX and my Civic's trade-in value. Ideally I wouldn't enter the dealership other than test driving the vehicle, but Juan White from Leith Acura provided patient and excellent service tending to my 2 test drives, answered all my questions, I decided to strike a quick deal. It's no surprise that all dealers play the game of bad-cop --> walk --> good-cop-being-reasonable type of drama. I played along, and was able to reach the true target price with the convenience of trade-in. Even though I'd rather not get a financing term, the incentive I've received is also fair for the dealer to make extra money from the financing arm. Paying off the minimal loan within a month is not much of an interest cost to me, but certainly a generous profit for the dealership. The rest of the purchase did reflect the quality of a luxury car dealership experience. Every detail was taken care of cordially. Juan handled the delivery and demo'ed lots of configuration settings. He also followed up on phone calls to ensure a satisfactory post-sale experience. That being said, there's always room to improve. I noticed that a couple of managers were not wearing face coverings when social distancing was difficult. I'd also like to see more frequent and diligent wipe-downs after customers enter and leave the building. Overall, a pretty consistent experience across Leith dealerships. I find it silly to suggest that any score less than 5 is considered "failure". That's not how the world works, nothing is black-and-white. All sales tactics are from the same school, just played out differently. Leith Acura is no exception. I hope the remaining years of this new RDX would prove worthwhile for its luxury price. I'll be interested to find out if the service department provides a matching level of attentiveness suggested by this brand name. More

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I am very appreciative for Mr.Juan White being our salesperson. He made us feel very confident with the purchase we made. Even when I thought we would not be able to get the car we wanted he made it h salesperson. He made us feel very confident with the purchase we made. Even when I thought we would not be able to get the car we wanted he made it happen at a more affordable rate. Super thanks thankful that we came to Leith Acura and got the best deal and car for our family. More

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Juan did an excellent job handling our car needs. He was nice, knowledgeable and courteous. Juan acknowledged us as soon as we entered the dealership. He allowed us to test drive our vehicle with no hassle, nice, knowledgeable and courteous. Juan acknowledged us as soon as we entered the dealership. He allowed us to test drive our vehicle with no hassle, and we appreciate the insight that he shared about our MDX. I highly recommend that you speak with Juan if you are purchasing a car from Leith Acura. More

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I just bought my first Acura and had the pleasure to work with Saud. He was extremely professional and most importantly listened to what I wanted in order to find the right car. Saud has also been great post with Saud. He was extremely professional and most importantly listened to what I wanted in order to find the right car. Saud has also been great post-sale following up to make sure I have all the support I needed. Thanks for everything Saud!! More

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Exceptional Customer Service The new lease that I secured is my 6th Acura. I have always had a positive experience with each lease. This is my first lease from Leith Acura and I m The new lease that I secured is my 6th Acura. I have always had a positive experience with each lease. This is my first lease from Leith Acura and I must say that this was by far one of the most exceptional Acura experiences I've had. Despite limited inventory during the COVID crisis, Juan went above and beyond to put me in the vehicle I truly wanted to be in and I am extremely happy with the service and attention I received from him and his team at Leith. -Renee Ortiz More

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