Caleb James

Terrible! Absolute rip off merchants! Sold me a ford explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually Absolute rip off merchants! Sold me a ford explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually “replaced” the engine which took weeks of excuses and being given the run around and I’ve had nothing but issues ever since. Electrical ghosts (which is what the ford dealer called it because it all worked when tested), Battery randomly not connecting and leaving me stranded on multiple occasions for no reason, speedometer dropping to zero and car chocking at 70 on the highway again and again and so much more. Not to mention the last oil change they kept me waiting two hours and when I said I had to go to pick up my child they said it was ready but apparently forgot to put any oil back in it so I had to stop at the nearest garage and buy some so my car didn’t seize!! They refused to give me a copy of the new engine warranty and have refused to update the car fax that the engine has even been replaced! I tried to return it because the GM PERSONALLY PROMISED ME IF I KEPT HAVING ISSUES AFTER THE REPLACEMENT HE WOULD TRADE IT OUT - BUT WHEN I WENT BACK HE HAD CONVENIENTLY LEFT AND NO LONGER WORKED THETE!! Of course, no one would do a thing about it! Michelle promised she would look after me, she’s the service manager, so I go back and talk to her and ask them to keep their word on a swap out and she sympathized with me still having all these issues. She introduced me to the sales GM who offered me a pathetic 10k -so a reduction of 16k in 18 months!! I then went back to Michelle and said since they are going to rip me off on a trade can she at least fix it under the power train warranty they sold me! She promptly told me to take it to ford because they don’t have the tools to fix fords! But they will sell you a complete FORD lemon even though they have no tools to fix them! they give you non stop xx! DON’T TRUST THEM!!!! Dealers like this are typical “oh let’s rip her off because she’s a woman attitude” or maybe they are just old school con artists either way it’s Disgusting! It’s 2023 what happened to fair trade? no wonder car dealers are a dying breed! This one needs to close their doors too! I would highly recommend you avoid buying her or having a service here ESPECIALLY IF YOU’RE A WOMAN! More

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