Cameron Fisher | Page 7

Great service and I commend everyone involved in my getting a great car. Thank you. Debra getting a great car. Thank you. Debra More

by dwrnc Verified Customer Verified Customer

Report | Print

I don’t mind coming over to get my car serviced they always do a great job the waiting room always has nice treats and water and a good car wash always do a great job the waiting room always has nice treats and water and a good car wash More

by FVS Verified Customer Verified Customer

Report | Print

Purchased Ford Exployer on the 5th hasn't been financed as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx as of today. I contracted my credit union who approves my loan prior to my purchase they have received nothing from the dealer as of today. xxx More

by dclifton1 Verified Customer Verified Customer

Report | Print

I live in North Scottsdale. Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for Amazing that no one's called me back from Pinnacle Nissan regarding my review several weeks ago in order to apologize with any attempt to make up for the terrible service that I received. They are not interested in the customer nor customer service. It's testament to why you should go to a different Nissan dealership for all around. Larry H Miller Nissan is nearby & took care of all my issues with a smile, even the insurance repair claim and went above and beyond the repair work as well as the customer service. I am trying to help customers that have been treated with low standards from Pinnacle Nissan & feel the way I do, trust me, it's way better go to a dealership that cares about their customers! Thus, does things right. Than it is to get the run around by Pinnacle Nissan because they're incompetent. More

by Chris Verified Customer Verified Customer

Report | Print

They were my best friend until I took delivery of vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, pr vehicle, they didn’t want to fix a problem with vehicle, never returned my calls, they pushed extended warranty, even though I said don't want it, promise if there's a problem, we got you, I thought at age 73 years old, I would get an honest deal, very disappointed with sales and finance department, More

by MIKE.POOLS Verified Customer Verified Customer

Report | Print

Excellent service, relaxing waiting room, friendly associates. I have scheduled my next service for March. associates. I have scheduled my next service for March. More

by JEFFREY.STERKEN Verified Customer Verified Customer

Report | Print

Saul was great, team did a great job. On prepping vehicle, very satisfied with pinnacle. On prepping vehicle, very satisfied with pinnacle. More

by jak Verified Customer Verified Customer

Report | Print

Eddie was very professional, knowledgeable, explained very well about issues, we have a full 3 year warranty included in our package that the Management Dept should have looked into it, and I should not very well about issues, we have a full 3 year warranty included in our package that the Management Dept should have looked into it, and I should not have been charged for all of my services, including the alignment. More

by mpatruno Verified Customer Verified Customer

Report | Print

Nice delaership, staff is freindly. I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive abo I get service here because i bought my truck here and the purchase was a great experience so i wanted to have my truck serviced here. And i drive about 25 minutes 1 way to this location. This vist was dissapointing because i waited nearly 2.5 hours for an oil change and the typical check-ups. In the past, the wait time was significantly less. I can go other places and pay less, wait less, and have better options for refreshments within walking distance. The customer lounge is lacking. More

by DODGEDAYTONA02 Verified Customer Verified Customer

Report | Print

Purchased a car and the experience was fine. It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 It was after the car was purchase is the reason for the 1 star review. No problem getting call backs when you are initially buying the car. After 24 hours, I realized a made a mistake and wanted to get a better car. I was willing to take some loss and get a car of equal or greater value. Called sales rep and was told I would get a call back, nothing. I go down there the next day and Assistance Sales Manager told me with 172 miles on the car, it had depreciated $12k in 2 days! They did everything they could to get me out of the dealership as fast as possible. I called the next day and talked with a Sales Manager, I was told he would look into what my options were for returning car and getting a better car and get back to me. I explained I knew I was going to have to take some kind of loss, but 12k! Never heard from him! Sent an email to the General Manager and sent a message to his Linkedin account, never heard back! Sale rep finally called days later. It took me 3 phone calls and an extra trip to get my loan paperwork which they said they sent. I later found an extra $3000 service charge that was never talked about. There are a lot of dealerships in the valley, should have done more research. Needless to say, I won't be going back to Pinnacle, even for service. More

Report | Print