Cameron Shaw | Page 14

Southern Dodge-Chrysler-Jeep-Ram-Fiat Norfolk Complaint Service Advisor- Destiny Neal Service Director- John Deuso GM- Cameron Shaw Monday 4/25/2022- Called service. Gave a detailed descr Complaint Service Advisor- Destiny Neal Service Director- John Deuso GM- Cameron Shaw Monday 4/25/2022- Called service. Gave a detailed description of the radiator issue, told Her I would need a new radiator. Asked her to take notes for Service- that we had run the car for 15 minutes and found a leak/hole in the radiator. Was told we could not get in until Friday, 4/29. Asked if I could drop off Thus so it would be first on Friday. Was told that was fine. Thurs, 4/28/2022- Dropped off Jeep at service with the same explanation on the envelope with key, requesting a call if it exceeded $500. (This is end of April, and inspection is due in May, so I said to do that also while it’s there) Friday, 4/29/2022- A.M. Call from Destiny saying she had the Jeep in, and did I know about the $200 diagnostic charge? I told her we had already diagnosed the issue. She pushed and said if we just do what you say, then there’s something else, there will be a Diag fee on the next go round. I asked if the Diag fee would be rolled into any repair and she said Yes. I said go ahead, it needs to be done, like I told you in the first place. 4/29- P.M. Call from Destiny- Yes, it does need a new radiator, and just ordered it, won;’t be here til tomorrow (SATURDAY 4/30), and no one to work on it, so it will be Monday before it’s ready. Already scraped the inspection sticker, (that wasn’t due yet) Rejected inspection for an exhaust issue, Destiny said it would be less expensive to take it Big Al’s for the fix, then bring it back.Estimated $350. Monday, 5/2/2022- Heard nothing A.M. Called for Destiny at 1:13, left VM, no response Called for Destiny at 1:35, left VM, no response Called for GM, Cameron Shaw, left VM, no response 2:30- went to shop, asking for Destiny, had to wait 10 minutes, asked if Service Manager was there, was told No, he’s not available. Went to the checkout office and asked for him ( John Deuso) and suddenly he was available. 2:53 pm-While waiting for him, saw Destiny walking to the service bays with my radiator. Destiny saw us watching this and came in to tell it was just delivered, and was going to be in the works. Sat down with John Deuso(Service Manager) for about 30 minutes and discussed the whole issue. He said he could give a 10% discount, blahblahblah and excused this for him being new there, and for Destiny being new there. Tues 5/3/2022- Picked up the Jeep, $1267.17, no discount, rejection sticker Service Manager was not available… Fri5/6/2022- Took to Als- exhaust fixed, $345 Sun 5/8/2022 Left with Southern to get in Mon morning Monday 5/9/2022 AM- No call 1:27 left call, VM with Service, no response 2:46 left call, VM with Service, no response 3:12 left call, VM with Service, no response 4:06, left call, VM with Service Manager, John Deuso, no response 4:24 left call, VM with Cameron Shaw, GM, no response 5pm- dropped off Jeep with Tina for reinspection Tuesday 5/10/2022, 8:30am- call from Destiny, ready for pickup. Picked up and brought home. Chat on website with Andrea trying to get the dealership Owner contact information- to no avail, she called me Destiny at the end (Really??) Today is Thursday 5/12/2022, and still have not heard from Service Manager John Deuso, or GM, Cameron Shaw. More

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They did an excellent job for me. Friendly, professional and thorough. They make sure you are satisfied or make it right. Tina does a great job of making sure that your vehicle is Friendly, professional and thorough. They make sure you are satisfied or make it right. Tina does a great job of making sure that your vehicle is fixed right. More

by spdickinson Verified Customer Verified Customer

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I thought the dealership was great including the extended warranty I purchased until i started bringing my vehicle in for services and nearly everything i was told was covered under my warranty is not. warranty I purchased until i started bringing my vehicle in for services and nearly everything i was told was covered under my warranty is not. More

by Brreann Verified Customer Verified Customer

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Out of all the different vehicles I have had and dealing with the service department with all of them,, Southern is by far the best, speedy service and a very friendly staff....I will be keep my dodge a lo with the service department with all of them,, Southern is by far the best, speedy service and a very friendly staff....I will be keep my dodge a long time and I will also get my next vehicle from Southern. More

by drevonfarrell Verified Customer Verified Customer

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It is fast and the staff are courteous and friendly and helpful.. So glad we purchased the van from your dealership The service and the extras you do for free is a God send to us. Thank you helpful.. So glad we purchased the van from your dealership The service and the extras you do for free is a God send to us. Thank you More

by llamallamaa35 Verified Customer Verified Customer

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The service department is great and I love working with them can’t say enough them can’t say enough More

by tfridel Verified Customer Verified Customer

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The service is "Top Notch" but more importantly the employees are pleasant, helpful and make you feel appreciated and valuable. Highly recommend Southern for sales and service. employees are pleasant, helpful and make you feel appreciated and valuable. Highly recommend Southern for sales and service. More

by sandrahbrant Verified Customer Verified Customer

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Easy experience. I came in looking for a truck. Trystan Shawn did a very good job helping pick out my truck. He followed up a month later .,which I thought was import I came in looking for a truck. Trystan Shawn did a very good job helping pick out my truck. He followed up a month later .,which I thought was important and made me feel like it wasn’t just about selling a truck and moving on to the next customer. More

by otto.futuretech Verified Customer Verified Customer

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Great service. Awesome communication and amazing time management. I was satisfied. No complaints. I will happily return for my next oil change. Awesome communication and amazing time management. I was satisfied. No complaints. I will happily return for my next oil change. More

by matthews.t88 Verified Customer Verified Customer

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Fast and easy to work with. Staff is very understanding and willing to help. Great dealership. Staff is very understanding and willing to help. Great dealership. More

by orlandocam55 Verified Customer Verified Customer

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