Cameron Wennberg

I purchased a vehicle from Castle Rock Ford and, just two weeks after the sale, discovered a significant safety concern with the tires. After one of the tires picked up a screw, I took the vehicle to a ti weeks after the sale, discovered a significant safety concern with the tires. After one of the tires picked up a screw, I took the vehicle to a tire shop for repair. During their inspection, they discovered that the tire tread depth was only 3/32”. This is considerably worn and below the 4/32” level commonly recommended for wet-weather safety. I contacted Castle Rock Ford and explained the situation. Their response was that because it had been two weeks since the sale, there was nothing they could do. I find that response unacceptable. Tire wear doesn’t happen overnight, and this condition existed when the vehicle was sold. A dealership should take responsibility for properly inspecting vehicles and informing customers about significant safety-related wear. Unfortunately, Castle Rock Ford chose not to stand behind the vehicle after the sale. Based on my experience, I would strongly recommend that anyone purchasing a vehicle there have it independently inspected before taking delivery. More

Print