Capri Blas
Capri Blas at Nissan of Torrance

Capri Blas

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.6
124 Reviews

Languages Spoken

English English

4.6

124 Reviews

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124 Reviews of Capri Blas

July 26, 2025

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Employee Rating

I don’t mind waiting cuz I expected to be delayed anyway but as she promise 2hrs and didn’t even update me I waited for 4hrs w/kid The longest waited ever in there usually im out after 2hrs. Service was exc More

by QUICKMSG428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns, Jimmy Vasquez

July 26, 2025

Dealership Rating
Employee Rating

This time there was a severe lack of communication. I was told on Thursday my truck would be done Friday or Saturday (water pump replacement). Monday comes I call 4 times to get an update. Technician w More

by SCOOTR74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcell Saavedra

Jul 29, 2025

Nissan of Torrance responded

Hello, we are disappointed to hear that your experience was not to the standards we strive to provide. This issue has been addressed with our team and will be used to coach our team as well. We understand how important transparency and communication are. Thank you again for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 21, 2025

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Employee Rating

I kept having to call for updates without any real timeframe provided which is never ideal when you need your car More

by KVUOSO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 24, 2025

Nissan of Torrance responded

Hi Kvuoso, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Please don't hesitate to reach out to us if you wish to further discuss. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 18, 2025

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Employee Rating

helped me. with my car understanding how Nissan Gardena committed fraud using my account and providing me the information needed to report it to nissan corporate More

by JESSICAAMTZ1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2025

Nissan of Torrance responded

Hello Jessica, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 15, 2025

Dealership Rating
Employee Rating

Atentos y rápidos en su trabajo , Capri fue muy atenta y resolvió todas mis dudas!!!! More

by JOHANSANCHEZMARIN@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neysan Sassani, Jesus Rosales

Jul 17, 2025

Nissan of Torrance responded

Hola Johan, gracias por sus comentarios positivos. Nos alegra saber que Capri le brindo una experiencia tan maravillosa. Saludos Cordiales, Elizabeth Reyes Gerente de Relaciones al Cliente

July 11, 2025

Dealership Rating
Employee Rating

Capri provided exceptional customer service. They took my car in immediately, and completed the service in a timely manner. More

by MARCHEPALMER13
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo

Jul 16, 2025

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 10, 2025

Dealership Rating
Employee Rating

Capri was PHENOMENAL! !! She ensured that my questions and concerns about my vehicle were answered and informing me once the service was completed. She thoroughly informed More

by KARLAMABELPAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Nissan of Torrance responded

Hello Karla, thank you for your praise and kind comments about our team. We are so glad that we were able to go above and beyond your expectations! We welcome you to the Nissan of Torrance family and look forward to your next visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 07, 2025

Dealership Rating
Employee Rating

Very professional and personable. Took time to explain details. Updated me on work being done. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2025

Dealership Rating
Employee Rating

Always quick and reliable suits my needs and always friendly service I'd recommend the service center to my friends More

by DOWORK606
Recommend Dealer
Yes

Other Employees Tagged: Capri Blas

Jul 10, 2025

Nissan of Torrance responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2025

Dealership Rating
Employee Rating

Took over 2 hours for an oil change? Is way too long needs to be more speedy. More

by PUMAS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 10, 2025

Nissan of Torrance responded

Thank you for your feedback and we're sorry to hear that your visit took longer than you expected. Please keep in mind that in addition to the oil change we perform a complimentary multi-point inspection, battery test, and car wash to help ensure your vehicle is in great shape when it leaves our service department. Also note that wait times can vary depending on how busy our shop is at the time you come in. That said, we understand your time is valuable and we're always looking for ways to improve and be more efficient. We hope to serve you better next time. Kind Regards, Elizabeth Reyes Customer Relations Manager

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