Carlito Torres

Bought a truck from this dealership and have had nothing but problems. In the two weeks I’ve owned it, I’ve had to bring it back four times. The check engine light came on, the oil was old, and the tire pre but problems. In the two weeks I’ve owned it, I’ve had to bring it back four times. The check engine light came on, the oil was old, and the tire pressure was not properly maintained. I also found out the truck needed brakes, rotors, an oil change, and a new gas cap after taking it to the Ram dealership for an inspection. On top of that, the dealership didn’t have the wheel lock key, so I had to pay someone else to remove the wheel locks and purchase new ones just to have the brakes serviced. When I reached out for help, I was met with excuses instead of solutions. The management team was especially disappointing. Rather than taking responsibility or trying to make things right, they were unhelpful, dismissive, and seemed more interested in avoiding the issue than assisting a customer who had just purchased a vehicle. Once they reminded me the truck was sold “as is,” they refused to help any further. The entire experience felt unprofessional from start to finish. It seems like they were more focused on making a sale than being honest about the condition of the vehicle. I feel like I was misled about the quality of the truck, and the lack of customer service afterward made the situation even worse. Here’s the catch: they encourage you to leave a review before you even drive off the lot with your vehicle. Looking back, that’s probably why so many of the reviews are positive. At that point, you haven’t had time to actually drive the vehicle or discover any issues. The real experience begins after you leave the dealership. I would recommend waiting before leaving a review and getting the vehicle inspected by an independent mechanic first. I would not purchase another vehicle from this dealership, and I would not recommend them to anyone looking for a reliable vehicle or trustworthy customer service. Save yourself the headache and shop elsewhere. More

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