Carlos Crurz
Carlos Crurz at Volkswagen Bakersfield

Carlos Crurz

Sales Manager

Volkswagen Bakersfield

6150 Wible Rd
Bakersfield, CA 93313

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4.6
19 Reviews
4.6

19 Reviews

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19 Reviews of Carlos Crurz

September 23, 2026

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Employee Rating

Great service overall , they get everything done in a timely manner Erick is great service advisor More

by Darrenhamilton04
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2026

Volkswagen Bakersfield responded

Your mention of getting everything done promptly for your Jetta GLI shows how much our service department prioritizes efficiency. Hearing your praise for our service advisor and your five-star rating means a lot to our team.

September 19, 2026

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Very friendly and quick dependable service. Our car was promised in a little over an hour and it was delivered under an hour. More

by histeach
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Recommend Dealer
Yes

Other Employees Tagged: Angel

Sep 19, 2026

Volkswagen Bakersfield responded

Your note about returning your Volkswagen Atlas in under an hour highlights our service team’s commitment to prompt support. Knowing our friendly, dependable approach met your expectations is truly rewarding.

September 13, 2026

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Good customer service and knowledgeable feedback from employees. Answered all my questions that I had for them. More

by MDONCURTIS
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Recommend Dealer
Yes

Other Employees Tagged: DJ Hinchey

Sep 13, 2026

Volkswagen Bakersfield responded

Thank you for recognizing our team's knowledge and customer service. We appreciate your feedback from Volkswagen Bakersfield.

September 06, 2026

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When I call the dealership, a person answers the telephone. Friendly, professional customer service. Excellent service department. More

by VIKINGDAVE57
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Recommend Dealer
Yes

Other Employees Tagged: DJ Hinchey

Sep 06, 2026

Volkswagen Bakersfield responded

Hearing that you find our phone support friendly and professional means a lot to us. We’re here whenever you need service on your Volkswagen Tiguan.

August 22, 2026

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Took our VW in for a simple oil change and ended up being robbed of $1300 for crap the car never needed. I’m furious and will not be returning to this dealership EVER!! If you think checking tire pressure an More

by terrye1
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Recommend Dealer
No
Aug 23, 2026

Volkswagen Bakersfield responded

Hello, Please know we take your feedback seriously. I would appreciate the opportunity to speak with you about your experience with our Service Team when bringing in your Volkswagen. At your earliest convenience, would you reach out to me directly so we may discuss this? Sincerely, Brian Yates Service Manager byates@cardinaleway.com (661) 459-1511

August 16, 2026

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Like many dealer service departments, the cost is way more than reasonable. $550+ for a so-so battery that lasted less than 4 years? On the plus side, when we declined the service, we were advised More

by RKTERRY1958
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Recommend Dealer
No

Other Employees Tagged: DJ Hinchey

Aug 17, 2026

Volkswagen Bakersfield responded

Hello, We take your feedback seriously. We would like to discuss your overall service experience. Please contact me at your earliest convenience. Best, Brian Yates Service Manager byates@cardinaleway.com (661) 459-1511

August 14, 2026

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The team was efficient and I knew what to expect with the service process. I loved that I had a video review showing the items they looked at during my 20k service. More

by kristizmail
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Recommend Dealer
Yes

Other Employees Tagged: DJ Hinchey

Aug 14, 2026

Volkswagen Bakersfield responded

Providing transparent updates is central to how our service department operates. Knowing that the video review of our inspection during your Volkswagen Jetta’s 20,000-mile service kept you informed and met your expectations is rewarding. We’re also glad our efficiency made the entire process easy for you.

August 08, 2026

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I was very happy that the process from making the appointment to completing the service this time was painless compared to other visits at the same dealer in the past. Much smoother. Thank you! More

by aosnower
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Recommend Dealer
Yes
Aug 08, 2026

Volkswagen Bakersfield responded

Thank you for sharing your experience. We're glad this visit went smoothly for you. If there's anything more we can do, please contact us directly at Volkswagen Bakersfield.

August 06, 2026

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Easy to schedule and the servicemen were helpful. The whole process was convenient and simple. More

by Mamagolla96
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Recommend Dealer
Yes

Other Employees Tagged: DJ Hinchey

Aug 06, 2026

Volkswagen Bakersfield responded

Hearing that scheduling was easy and that our service team was helpful means a lot to us. We’re glad the entire service process felt convenient and straightforward for your Volkswagen ID.4.

July 26, 2026

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Employee Rating

Very quick and very professional. They also explained everything well. They were very nice and patient as well. More

by happybertrand80
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 26, 2026

Volkswagen Bakersfield responded

It’s wonderful to know Carlos and our team delivered quick, professional service on your Volkswagen Atlas. We’re glad everything was explained clearly and our staff was patient and courteous. Thank you for sharing your experience.

1

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