Carlos Garza | Page 2

Great service, couldn’t be happier with my new Tahoe! ! Can’t wait to come back here for my next vehicle ! ! Can’t wait to come back here for my next vehicle ! More

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Once the right people find what's wrong, they'll make it right. Anyone can sell you a car... who will stand behind the car? Nick, will. Thank you to Mike, the NEW Service Manager, and Cheriee for making right. Anyone can sell you a car... who will stand behind the car? Nick, will. Thank you to Mike, the NEW Service Manager, and Cheriee for making sure my voice was heard. I can't wait to work with Omar when financing my new car in two weeks. More

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Question friends. .. when you take your car into Al Piemonte Chevrolet in East Dundee for service and your car comes back with a new broken part, then when you turned i .. when you take your car into Al Piemonte Chevrolet in East Dundee for service and your car comes back with a new broken part, then when you turned it in for service, what do you do? The week of June 26th I took my car in for a leather seat cover that was defective.  I told Carlos that the car had been having issues starting.  I said, from time to time when turning the key in the ignition, there would be no connection from the key to the engine.  Nothing would turn over and no clicking, from the starter.  I told Carlos that it didn't happen every day but I wanted it checked before I was stranded in some parking lot.  Also, there seemed to be grinding when accelerating from 35 to 40 MPH.  I said I'd heard it while turning as well.  There was 1 thing that needed to be replaced and 2 things that needed to be checked.   When picking my car up I was told that the seat was done but they couldn't find any issues with the starter, nor with the grinding.  I was told that the mechanic hooked my car up to a diagnostic instrument and nothing reported an error.  Once I opened the door I noticed the side panel of the seat, which holds the leather to the seat, was gapping.  All of the wires to the seat were now exposed.  I pulled the car into the service area and told Carlos that this isn't right.  I asked how I could bring in my car and have a whole new issue.  An issue that would again require the car to be in service!  He pulled the car in the back and chatted with the mechanic.  He said the mechanic said he noticed that they were broken...  One, BROKEN by the mechanic!  Two, why wasn't it fixed, or at least a phone call telling me something was broken?  First of all, I fix things once they brake or before it's broken.  If the cover holding the leather cover to the seat was broken I would have had them fix it.  Once Carlos pulled my car from the Mechanics' stall to the front of the building he noticed the grinding when turning the wheel.  The same thing I said was happening when I brought the car in for service.  When I left I specifically said... (Carlos...  when the part for the seat comes in call me.  And have a car ready) -Loaner.   It's now August 2nd.  No call, no concern, no follow-up, no care, no nothing!  In 16 months I've spent over $14,000.00 for service to my car at Al Piemonte, in East Dundee.  The new block that they said I needed @ $4,450.00  is doing the same jerking that it did, when I brought it in last year.   Truly what is going on at this location?  Are sales so, so, so low that the Service Department is the sole source of income?  Because truly...  How do I know I even received a new "Block"?  Or is a new Block only supposed to last a year?  @$4,450.00?  I was charged for a diagnostic check, @ $200.00 plus, that said nothing was wrong but Carlos acknowledged that there was an issue.  Is this location ONLY relying on a diagnostic meter and not personally driving our cars anymore?   In closing, I'm still waiting for a phone call to fix what the mechanic broke.  I was stranded yesterday because the key wouldn't ignite the engine and the grinding is getting worse, and the new Block didn't fix the jerking. Something has drastically changed at this location.  It's EXTREMELY sad.  Though the only 2 people I trust there are Carlos and Dennis.  I could see in Carlos' eyes he was pissed this was happening to a Preferred Customer.  At least that's what the sticker says on my front windshield.  Which friends means NOTHING!   Has anyone else had issues with the Service Department? You can go on to my Facebook page to comment. -David Gaffke More

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My name is Frank M. . Carlos has been very honest with all my services and repairs for my whole family. Al Piemonte in Dundee will always be my go to. THANK YOU CARLOS! . Carlos has been very honest with all my services and repairs for my whole family. Al Piemonte in Dundee will always be my go to. THANK YOU CARLOS! More

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The way it should be ! ! I made an appointment to have some service done on my Camaro. I was there at scheduled time and within a few minutes I was greeted by Carlos in serv ! I made an appointment to have some service done on my Camaro. I was there at scheduled time and within a few minutes I was greeted by Carlos in service. He took my information with a smile and told me it would be about an hour. 50 minutes later he said it was all done and walked me to the car, gave me a fist bump and said if I ever need anything else to just give him a call and thanks for choosing Piemonte Chevrolet.. Definitely the BEST experience that I have ever had at a dealership !! I will be back.. More

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I went in because I had just bought new tires for my chevy and Carlos was very helpful and made sure they were installed correctly and attached to the car's tire pressure reading. Very friendly would de chevy and Carlos was very helpful and made sure they were installed correctly and attached to the car's tire pressure reading. Very friendly would definitely recommend. More

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Very good I m happy thanks merry Christmas again thanks for your service good service for your service good service More

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I just purchased my 4th vehicle from here; the Sales staff listens to your wants & needs, treats you like family & best of all no pressure sales ! The service & finance staff is top notch as well !! staff listens to your wants & needs, treats you like family & best of all no pressure sales ! The service & finance staff is top notch as well !! More

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Couldn't be happier with the work done, the friendly customer service and how great my car looks now. Thank you Carlos and thank you Al Piemonte Chevrolet Dundee! customer service and how great my car looks now. Thank you Carlos and thank you Al Piemonte Chevrolet Dundee! More

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Love this dealership and so thankful to have Dave from service to help me through the process. I can always count on him and Carlos! service to help me through the process. I can always count on him and Carlos! More

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