Carlos Neria

Very pleased with the whole experience, Carlos was very professional, no high pressure sales tactics at all. professional, no high pressure sales tactics at all. More

Report | Print

We are very satisfied customers & we had a great experience with our purchase in Honda Shaumburg. Thank you to Carlos & Nick for an excellent service. experience with our purchase in Honda Shaumburg. Thank you to Carlos & Nick for an excellent service. More

Report | Print

I bought a 2023 Pilot EXL from them in March 2023. However, I wasn't happy with the price of the extended warranty, so I decided to cancel it a few weeks after the purchase. Initially, I had a hard ti However, I wasn't happy with the price of the extended warranty, so I decided to cancel it a few weeks after the purchase. Initially, I had a hard time contacting them for the cancellation, so I expressed my dissatisfaction in the survey sent by Honda. After a few minutes, the General Manager called and assisted me with the cancellation process. The GM referred me to a website to cancel the extended warranty, and on the same day, I filled out the necessary forms. However, after waiting for more than 60 days, I hadn't received any notice of the funds being released to the lien holder. I contacted the extended warranty provider, and they informed me that my warranty was still active, indicating that the dealership hadn't submitted any cancellation request. Frustrated, I decided to email the GM, hoping to expedite the refund process. He promptly responded and assured me that he would look into the matter. However, despite waiting for 6 days, I didn't receive any further communication from him. I followed up with another email requesting an update, but unfortunately, my email was left unanswered . This lack of response made me feel neglected and unsupported by the dealership. Update 6/16: I heard back from the GM and assured me that they will take appropriate action and will expedite the process of the refund. Update 7/14: After almost a month of waiting, the GM has once again been unresponsive when I asked for a follow-up. During our last conversation, he mentioned that he would expedite the refund process for the extended warranty. However, since the GM is unresponsive, I took the initiative to contact the Extended Warranty provider, who informed me that there was no request from this dealership to cancel the extended warranty. Cancelling this extended warranty has been incredibly frustrating with this dealership. They give you false hopes and, after doing business with them, they seem to disappear when it comes to post-sales support. I initially contacted them about this cancellation back in April 2023, and as of July 14,2023 , there has been no progress. In the past, I have gone through this process with a different dealership, and it did not take nearly as long. It is important for potential buyers to be cautious and aware of these issues. More

Report | Print

The best car buying experiences I’ve ever had. The process was simple. Carlos was extremely helpful. He helped me choose the right trim and was very patient and knowledgeable. The process was simple. Carlos was extremely helpful. He helped me choose the right trim and was very patient and knowledgeable. More

by BryanA Verified Customer Verified Customer

Report | Print

Mike Gargano (General Sales Manager) worked with me to make my 2023 Honda Ridgeline RTL-E purchase possible while still offering me a fair trade value. My salesman Carlos was very professional and knowle make my 2023 Honda Ridgeline RTL-E purchase possible while still offering me a fair trade value. My salesman Carlos was very professional and knowledgeable about the Ridgeline and helped make my purchase efficient and enjoyable! More

Report | Print

Carlos is a great person to deal with, he explained everything throughly every step of the process! If you’re in the market for a new car I definitely recommend going to see Carlos to help y out out. S everything throughly every step of the process! If you’re in the market for a new car I definitely recommend going to see Carlos to help y out out. Schaumburg Honda made my purchase of a new car smooth, from Carlos to Jeff from the finance department! More

by MARTINEZMANUEL97 Verified Customer Verified Customer

Report | Print

They were quick and no time was wasted when I asked for a better deal. I was satisfied with the deal I received because the other 3 dealerships I was looking into refused to offer such a deal. Great service. better deal. I was satisfied with the deal I received because the other 3 dealerships I was looking into refused to offer such a deal. Great service. More

by MOMPYLOVE19 Verified Customer Verified Customer

Report | Print

I'm still waiting on Carlos to call me back with a loaner car so they can fix the one I just bought. It's been almost a week. car so they can fix the one I just bought. It's been almost a week. More

by karlitter Verified Customer Verified Customer

Report | Print

Carlos was very helpful, very honest, and fair dealing. Pleasant and straightforward deal. I highly recommend him. Similarly, Mike was very helpful to work with me within my budget. Thank you everyone fo Pleasant and straightforward deal. I highly recommend him. Similarly, Mike was very helpful to work with me within my budget. Thank you everyone for an excellent deal. More

Report | Print

Stellar team from to top bottom - they take pride in what they do and it shows. Had a great experience! they do and it shows. Had a great experience! More

by anthrb Verified Customer Verified Customer

Report | Print