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Carlos Rivera
Carlos Rivera at City KIA of Greater Orlando

Carlos Rivera

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.2
7 Reviews
4.2

7 Reviews

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7 Reviews of Carlos Rivera

April 07, 2026

Dealership Rating
Employee Rating

The service is great and the time is perfect thanks for your services and give coffee More

by WILLYNEWYORK2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Vanessa Sanchez

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Apr 07, 2026

City KIA of Greater Orlando responded

It’s wonderful to hear our service department met your timing needs and that you enjoyed the coffee. Thank you for trusting us with your Kia. We look forward to helping you again.

November 21, 2025

Dealership Rating
Employee Rating

Everything went wonderful ! But all I asked is for an oil change. nothing more. Nothing less. If I ask for just an oil change that’s all I want. I do not want to be told that I More

by PASTRANAKENISHAqx32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 23, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience!

October 09, 2025

Dealership Rating
Employee Rating

Worse customer service EVER! ! Wish I could return my vehicle & make purchase elsewhere....... will not return More

by WILLIE5811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: do not recall names, too many were involved

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Oct 10, 2025

City KIA of Greater Orlando responded

Willie, We appreciate your time and feedback. We are disappointed to hear that your experience wasn't what you expected and would like to speak to you to see how we can make the experience a better one. Please give us a call at our dealership and ask for the General Manager, we would love to help you.

Oct 10, 2025

WILLIE5811 responded

I spoke with a supposed Manager today, I left him a voicemail message on 10/06 @ 9:08am & he never responded until 10/08 at 10:27am his # is 954-439-0884. They lost my license plate cover from my trade in, one of many of my disappointments with this Dealership of which I will be contacting KIA customer service to discuss.

September 28, 2025

Dealership Rating
Employee Rating

Carlos helped out very efficiently and made whatever I was missing he was able to rectify More

by STEPHANIEJLO95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Giovanni Cobo

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Sep 28, 2025

City KIA of Greater Orlando responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

September 19, 2025

Dealership Rating
Employee Rating

The customer service was superior oh I can't forget about Mr.Joe and Ms.Aleshia great service great ppl. More

by BCLERGE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrence Manning

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Sep 19, 2025

City KIA of Greater Orlando responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

September 12, 2025

Dealership Rating
Employee Rating

This is our second time purchasing a car here. They usually have a great selection of pre owned vehicles. More

by MRIVERA0709
Recommend Dealer
Yes
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Sep 12, 2025

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad Carlos and our team were able to help, and we hope to see you again!

Sep 12, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your review and loyalty to- City Kia. We strive to serve each customer with top-notch customer service. Please let us know if there is anything else we can do to further assist you.

September 09, 2025

Dealership Rating

Great service and very professional customer service I will recommend. The personnel show all alternatives of before made a good buyer selection. More

by rinfante16
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abner

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Sep 09, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

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