Carlos Romero

I do not recommend Graff Chevrolet. After I left an honest review, Carlos (sales manager) called me upset about my feedback, which felt unprofessional and uncomfortable. During the purc After I left an honest review, Carlos (sales manager) called me upset about my feedback, which felt unprofessional and uncomfortable. During the purchase, extra services and a service contract were added that were not clearly explained and were not needed. I felt pressured into accepting add-ons. I also requested cancellation, and I still have not received any cancellation notification or confirmation. Customers should be given clear, transparent pricing without unnecessary extras and timely confirmation when requesting cancellations. I’m sharing my experience so others review their paperwork carefully before signing. More

Report | Print

I came in open to see what my options were with the previous vehicle that I purchased from Diego Ruvalcaba and although I really wanted to continue with the 2019 Equinox which I loved OpalLee (Named af previous vehicle that I purchased from Diego Ruvalcaba and although I really wanted to continue with the 2019 Equinox which I loved OpalLee (Named after the lady who pushed for Juneteenth to be a national holiday - Fort Worth's own). I knew I would be forking out money for repairs which be costly in the end. So it made sense to try to get something newer. This is my VERY FIRST BRAND NEW PURCHASE WHICH IS EXCITING! Because of this dealership going above and beyond when I needed a newer vehicle in the beginning of this relationship, that alone made me return. I'm grateful. More

Report | Print

I came in open to see what my options were with the previous vehicle that I purchased from Diego Ruvalcaba and although I really wanted to continue with the 2019 Equinox which I loved OpalLee (Named af previous vehicle that I purchased from Diego Ruvalcaba and although I really wanted to continue with the 2019 Equinox which I loved OpalLee (Named after the lady who pushed for Juneteenth to be a national holiday - Fort Worth's own). I knew I would be forking out money for repairs which be costly in the end. So it made sense to try to get something newer. This is my VERY FIRST BRAND NEW PURCHASE WHICH IS EXCITING! Because of this dealership going above and beyond when I needed a newer vehicle in the beginning of this relationship, that alone made me return. I'm grateful. More

by KIMBERLYRENEEIS Verified Customer Verified Customer

Report | Print

This is my second vehicle from Graff. Both times the entire teams has been great and anytime I need a vehicle this will be the place I go. Both times the entire teams has been great and anytime I need a vehicle this will be the place I go. More

by TJIANNACONE1977 Verified Customer Verified Customer

Report | Print

Dealership was clean, Andrew is professional and thorough, speaks with you like and old friend you've had for years. thorough, speaks with you like and old friend you've had for years. More

by ALLAMERICAN55T Verified Customer Verified Customer

Report | Print

Awesome experience did a great job helping me out will definitely recommend to friends and family definitely recommend to friends and family More

by SKYNET011503 Verified Customer Verified Customer

Report | Print

Older looking dealership, but they friendly and still have a small town feel to them. have a small town feel to them. More

by THEIII79 Verified Customer Verified Customer

Report | Print

R a a a a a a a. A a a a a a. A. A. A a A a a a a a. A. A. A a More

by WILLMORRIS87 Verified Customer Verified Customer

Report | Print

JENNY , CARLOS ROMERO , and JESSIE ARE SUPERHERO'S. .....THEY MAKE EARTHQUAKES , WHEN IT COMES TOO ROLLING THIER INVENTORY ONTO THE STREETS OF GRAND PRAIIRIE . ABSOLUTELY NO OTHER DEALLERSHIP ROCKS LIKE .....THEY MAKE EARTHQUAKES , WHEN IT COMES TOO ROLLING THIER INVENTORY ONTO THE STREETS OF GRAND PRAIIRIE . ABSOLUTELY NO OTHER DEALLERSHIP ROCKS LIKE GRAFF CHEVROLET.....NOBODY ! S0MEOTHER NEW AND USED DEALERSHIPS , TRY TO COPY WHAT GRAFF CHEVROLET DOES .....BUT THEY CANNOT BEAT A GRAFF CHEVROLET NEW OR USED EEXPERIENCE......NOWHERE BUT GRAFF......PREOWNED , OR BRAND NEW . More

Report | Print

This was a very good car buying experience. Adrian Tate was awesome! He made sure I was completely satisfied. Everyone I encountered was courteous and helpful. Thank you for the great experienc Adrian Tate was awesome! He made sure I was completely satisfied. Everyone I encountered was courteous and helpful. Thank you for the great experience. More

Report | Print